Service Administrator

6 months ago


St Albans, United Kingdom Eclipse Recruitment (Hemel) Ltd Full time

A Service Administrator is required for an employer based in St Albans.

Excellent benefits include regular salary reviews, overtime bonus, 25 days annual leave plus Bank Holidays, Death in Service x 3 of your salary, Pension and free parking on site.

A starting salary of up to 29.5k is on offer for the Service Administrator with up to 3.6k on top in overtime bonus.

Hours of work: Monday to Friday, 7.30-4pm and 8.30-5pm rotating weekly.

You will also be required to work a maximum of work 1 in 4 weekends on call (more like once every two months). The Saturday and Sunday shift is home based. A bonus of £300 is paid for the weekend work.

The employer has a well respected name within their industry, working with some of the worlds biggest brands, and pride themselves on creating a wonderful experience for their customers.

The Service Administrator is responsible for 9 engineers diaries, scheduling, planning, activating and closing service calls.

Day to day responsibilities include:

- Dealing with both reactive call outs and planned maintenance jobs.
- Coordinating a nationwide team of engineers in response to customer requests for assistance.
- Managing quotations, annual service agreements and invoicing.
- Ensuring all engineers have work for the following day to maintain productivity.
- Developing excellent working relationships with colleagues / engineers / external customers / clients.
- Monitoring stock levels and purchasing spare parts to meet demand.

Skills required of the Service Administrator:

- Effective communicator
- Good time-management
- Problem solving skills
- Customer Service experience

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£29,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- St Albans: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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