Customer Service Administrator

7 months ago


St Albans, United Kingdom Red Door Recruitment Full time

**St Albans**

**£26k + £2k bonus potential**

**Monday to Thursday 8.30-5.30, Fridays 8.30-4pm**

We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.

This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years

**What’s in it for you?**
- **Salary: £26k + £2k bonus potential**:

- **Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm**:

- **1 day WFH per week after probation**:

- Pension
- Growing and progressive environment
- Busy and interesting role
- Excellent opportunity for someone in retail to gain office experience

**Key Responsibilities for the Customer Service Administrator**
- Providing effective customer service and support to external and internal customers
- Preparing quotations and pro-forma invoices
- Supporting new business accounts
- Handling invoice/collection queries
- All pre and post sales enquiries
- Customer complaint handling
- Advising customers of any order delays

**For this Customer Service Administrator role they are looking for**:

- Minimum 2 years customer service experience, with retail (customer facing) experience
- Proficiency in MS Word and Excel
- Excellent verbal and written communication skills
- Numerate
- Drives for results and positive outcome
- Pays close attention to detail, and accuracy
- Proactive, with ability to multi-task and manage time effectively
- Previous experience using SAP is desirable
- A car driver is preferred due to office location
- Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in St Albans

Reference ID: JB3521



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