Customer Service Administrator

3 months ago


St Albans, United Kingdom MFG Full time

Job Title **CUSTOMER SERVICE ADMINISTRATOR**

Immediate Manager **CUSTOMER SERVICE MANAGER**

**JOB PURPOSE**

The Customer Service Administrator is responsible for the efficient handling of all customer complaints in an efficient and timely manner.

The Customer Service Administrator reports to the Customer Service Manager and is responsible for assisting with all aspects of customer complaints.

The Customer Service Administrator may be required to prepare spread sheets, reports and draft bulletins in order to maintain databases and assist in general office operations.

**MAIN ACCOUNTABILITIES**
- Answer telephone calls promptly and direct/action appropriately.
- Handle all customer complaints and maintain CRM.
- Log all calls on the system.
- Work with the Contract Managers, Area and Regional Managers to resolve customer complaints.
- Direct complaints and unresolved issues to the appropriate teams.
- Monitor and provide feedback on the efficiency of the customer service process.
- Ensure all processes are followed.
- Ensure CRM is kept up to date and all relating correspondence is attached.

The Customer Service Administrator will also be expected to:

- Meet/Greet guests and providing tea/coffee etc. as required.
- Assist with meeting room bookings and clear/restock.
- Assist and cover other Company Administrators as required, particularly during busy periods and periods of annual leave.

**WORK CONTEXT**

The post is based at MFG’s Head office in St. Albans.

**KNOWLEDGE AND SKILL REQUIRED**
- Previous customer service experience
- Excellent verbal and written communication skills
- Working to targeted KPIs
- Flexible
- Empathetic
- Decisive
- Approachable
- Adaptable

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service Administrator: 1 year (preferred)

Work Location: In person



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