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CSM Manager
2 months ago
Your Role
We’re looking for an Elite Customer Success Manager to look after a portfolio of professional global football organizations (i.e., federations, leagues and clubs) across Central and Eastern Europe. You’ll be focused on providing the maximum benefit to customers while ensuring their subscriptions continue to grow in annual revenue for the company. The number one priority? Renewals for next season.
In this role, you’ll:
Develop strong customer relationships . You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
Be involved in all aspects of support and account management . You’ll demonstrate the products, educate customers, provide customised ideas for their existing workflows, and carry out a range of engagement and commercial activities.
Work toward goals . Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.
For this role, we're currently considering candidates who live within a commuting distance of our offices in London or Leeds. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.
Must-Haves
Hudl Sportscode experience . You’ve built projects in Hudl Sportscode, preferably in a professional global football environment.
Proactive . You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
Excellent communicator . Presentation and relationship skills are key in this role.
Analytical . You’re comfortable looking through metrics that showcase user behavior and engagement.
Empathetic . You can step into the customer’s world, understanding their problems to provide better solutions.
Organized . You have workflows and processes that help prioritize what’s most important.
Delegator . You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.
Travel . You’re able to visit users and potential customers, spending around 30% of your time on the road (with the potential for some trips to be more than 10 days).
Nice-to-Haves
Bilingual. Fluent in English, any other languages are a plus (especially Polish, Hungarian or Czech).
Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus.
Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
Growth mindset. You’re not willing to settle for where you’re at.
Additional sales experience. You understand SaaS sales methodologies and consulting methodologies, know why we always put the customer first, and strive to generate revenue by excelling at technical pre-sales and solution consulting
Our Role
Champion work-life harmony . We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
Compensation
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