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CSM Manager
2 months ago
Privately owned London based SaaS solution focussed on advocacy across the company workforce.
~2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth
~ Operating at a carbon neutral level for 2 years
Joining a small, but globally spread CSM team, you will take ownership of 20 Tier 1 accounts with a book value around £1.This is a role focussed on engagement and adoption, and whilst you will work towards retention and account growth, the commercial responsibilities will be covered by the Account Manager. Whilst a fantastic proposition, utilised by brands across the globe, the solution is not business critical and so value at every touch point is critical
You’ve got a chance to help develop and refine what excellent customer success looks like
3+ years of Customer Success Experience, managing enterprise level accounts.
~ A well-versed approach to high touch, customer management. Data savvy and able to tell a story to create value.
~ Support the team, learn from the team, be part of the team
~ Experience of working within a HR, Brand or marketing decision makers.
Option to work remotely anywhere in the world* for 4 weeks.
~ Healthcare and mental health wellbeing support.
~25 Days holiday, plus BH plus 2 wellbeing days a year.
~ ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support.
