Resident Services Coordinator

5 days ago

Manchester, United Kingdom Cobalt Recruitment Full time

Resident Services Associate

Salary: £25,000 to £28,000

Location: Milton Keynes (on site with weekend shift pattern 1 in 3)


Responsibilities:

  • Provide first class customer service to residents, being the first point of for all residents and visitors
  • Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
  • Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
  • Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
  • Management of amenity space hiring
  • Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
  • Ensuring marketing portals remain up to date at all times
  • Organising and running tenant services via third parties and in-house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Carrying out mid-term inspections
  • Arrears chasing and reporting
  • Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

Requirements:

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
  • Experience in undertaking viewings would be an advantage

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