Resident Services Coordinator

2 months ago


Manchester, United Kingdom Cobalt Recruitment Full time
About the Role

We are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our property management team, you will be responsible for delivering exceptional customer service to our residents, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide first-class customer service to residents, being the first point of contact for all residents and visitors.
  • Amenity Space Management: Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
  • Community Engagement: Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
  • Resident Communication: Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
  • Amenity Space Hiring: Management of amenity space hiring.
  • Rental Enquiries: Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
  • Marketing: Ensuring marketing portals remain up to date at all times.
  • Tenant Services: Organising and running tenant services via third parties and in-house.
  • Resident Communication: Ensuring up to date resident communication via various channels.
  • Community Building: Seeking special offers and discounts for residents from local businesses.
  • Maintenance: To act as first point of call for residents to report maintenance issues.
  • Contractor Management: Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
  • Minor Works: Organising minor works between tenancies to maintain first class presentation of apartments.
  • Check In/Check Out: Completing check in and check out reports; determining deposit returns.
  • Mid-Term Inspections: Carrying out mid-term inspections.
  • Arrears Chasing: Arrears chasing and reporting.
  • Health and Safety: Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development.
Requirements
  • Customer Service Background: Strong customer service ethic / background.
  • Positive Attitude: Positive, can do attitude.
  • Common Sense: Common sense approach.
  • Decision Making: Ability to think on their feet and make considered decisions.
  • Personality: Outgoing, warm and friendly personality.
  • Organisation: Organised, meticulous, tenacious.
  • Communication: Excellent written and spoken etiquette.
  • IT Literacy: IT literate and Social media savvy.
  • Viewing Experience: Experience in undertaking viewings would be an advantage.


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