Resident Services Liaison
2 weeks ago
We are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the upkeep of our amenity spaces, and organizing community events to enhance the living experience.
Key Responsibilities:
- Deliver first-class customer service to residents, responding to their queries and concerns in a timely and professional manner.
- Conduct regular quality control checks of our amenity spaces to ensure they are well-maintained and presented.
- Organize and host monthly residents' events and initiatives to foster a sense of community and belonging.
- Engage with residents to understand their needs and preferences, and facilitate resident-led events and activities.
- Manage the hiring of amenity spaces, ensuring seamless communication with residents and stakeholders.
- Respond to rental enquiries, schedule viewings, and negotiate offers to secure new residents.
- Maintain accurate records of resident communication, including social media updates.
- Seek out special offers and discounts for residents from local businesses to enhance their living experience.
- Collaborate with the Resident Experience Manager to ensure compliance with health and safety regulations.
Requirements:
- Strong customer service background and a positive, can-do attitude.
- Excellent communication and interpersonal skills, with the ability to think on your feet.
- Organized, meticulous, and tenacious, with a keen eye for detail.
- IT literate and social media savvy, with experience in undertaking viewings an advantage.
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