Tenant Liaison Officer

11 hours ago


Manchester, United Kingdom Fawkes & Reece (North) Full time
Customer Service Specialist - Tenant Liaison Officer

We are seeking a skilled Customer Service Specialist to join our team as a Tenant Liaison Officer. As a key member of our team, you will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Key Responsibilities:
  • Conduct pre-entry visits and company inductions to ensure a smooth transition for residents
  • Collect tenancy agreement/approval forms and maintain accurate records
  • Visit residents in their homes to advise them on refurbishment schedules and provide support as needed
  • Act as the main point of contact for residents and resolve any issues or queries promptly
  • Establish and maintain working relationships with neighbourhood housing associations
  • Visit empty houses to advise potential tenants on completion dates and provide information on the refurbishment process
  • Attend and chair tenant forum meetings to keep residents informed of works being carried out
  • Monitor customer complaints and resolve any potential issues
  • Monitor customer satisfaction and provide feedback to the team

The successful candidate will have a strong background in face-to-face customer service, ideally within the Housing or Construction sectors. A full driving licence and current CSCS Card are also essential.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, please submit your application to Fawkes & Reece (North) using the link below.



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