Tenant Liaison Officer

4 months ago


Manchester, United Kingdom PH Jones Full time

**PH Jones** are looking for a **Tenant Liaison Officer **to join our Social Housing team in **Manchester**.

We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers.

**Please note this role is a 4 month fixed term contract.**
- **£22,750 pro rata**:

- **4 month Fixed Term Contract**:

- **40 hours a week, 8am - 5pm**:

- **Fully Costed Vehicle & Fuel Card**:

- **Phone, laptop, uniform, and safety equipment provided**:

- **Homebased with work in the local geographic contract area**

**Main Responsibilities**:

- Managing tenant complaints
- Visiting customers in their own home
- To assist in managing our installs programme on our social housing portfolio
- Assisting our operational management and planners in gaining access properties and making contact with tenants
- Manage client relationships to engage on access procedures, installation programmes and community engagement
- Take first line responsibility for the safe, efficient, and effective work delivery and customer satisfaction
- Uphold **PH Jones** and **British Gas** company standards at all times

**Requirements**:

- Must hold a valid in date driving licence with no more than 6 points
- Must have the right to work in the UK
- Knowledge of Microsoft Office Programs

**Experience**:

- Social Housing Experience desired
- Great organisational skills are required
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confident in your dealings with both the internal stakeholders and external customers
- Have a working knowledge and understanding of contract parameters and their implications

**Benefits**:

- 25 days annual leave + bank holidays
- Company matched contribution Pension Scheme up to 3%
- Group Income Protection, Life Assurance & Accident Insurance
- Level 2 Private Healthcare plan (Partial subsidy with Company)
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Access to Unmind app
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via ‘BeneKit’ - offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
- #PHJonesJobs

At **PH Jones** we want everyone to feel like they are part of a caring business who benefit from being part of **Centrica Plc**, a FTSE 250 company. Our employees play a key role in driving forward with our strategy. Our reward packages ensure we recognise passionate and hardworking members of the team with many great opportunities to develop your skills and progress your career both within **PH Jones** and the wider **Centrica Group**.

Everything we deliver to our customers is underpinned by our ways of working which ensure we work to safely and everyone returns home to their families.

**PH Jones** was acquired by **British Gas** in 2011 and is a key member of the **Centrica Group**. You will be joining a growing team of permanent and contract heating engineers to meet the needs of our customers when they need it most.

**Job Type**: Fixed term contract
Contract length: 4 months

**Salary**: £22,750.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance

Licence/Certification:

- Driving Licence with less than 6 points (required)

Work Location: On the road

Reference ID: R0045879



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