Tenant Liaison Officer
6 months ago
Engaging closely with tenants and stakeholders is crucial to ensuring the smooth delivery of planned and responsive maintenance work within Creating Enterprise's Property Services area. Supporting managers to execute planned and responsive work is a key aspect. Assistance is provided to Property Services in tenant engagement concerning both planned and responsive maintenance activities. This involves liaising closely with tenants and stakeholders to ensure mínimal disruption during the implementation of maintenance programs.
**Role Description**
- To look at ways to constantly improve the tenants experience and keep tenant satisfaction rates high.
- Provide administrative support such as answering phone calls, scheduling appointments, and managing correspondence
- To be the first point of call to investigate and if possible, resolve 1st stage complaints by tenants in connection to all works carried out by Creating Enterprise.
- To provide relevant statistical information as required by the team
- To liaise with tenants prior to commencing works to ensure that tenants are fully aware of the scope of works and estimated timescales and to ensure works are scheduled and appointments made in advance of planned dates and that tenants are fully informed
- Support customers, responding to their requests
- Liaise with teams to resolve any building issues
- Collate data from customers
- Undertake risk assessments
- Ensure systems are updated with accurate information regarding customer requests
- Identify opportunities to improve processes where possible
- Comply with all legal obligations, including Health and Safety
**Essential Skills**
- Hold full UK driving licence
- Clean DBS check will be required
- Good understanding of housing law and housing management
- Experience working with vulnerable people in the community
- Great communication skills to engage with tenants
- Microsoft office (word, Excel, Outlook)
**What’s in it for you?**
- Gift card for your birthday
- Additional annual leave for long service
- 20 days annual leave plus statutory bank holidays
- Pension scheme
- iPad and mobile phone
- Serve as a liaison between different departments or individuals within the organisation
Here at LRL we are passionate about what we do and aspire to set the industry standard on how we do it. Development and continual improvement of our staff through education, training and coaching is key to achieving the future goals of the business and something we pride ourselves on.
If you are an ambitious, talented, and motivated individual who wishes to be part of a nurturing and aspirational team, you will fit right in, and we look forward to meeting you.
**Job Types**: Full-time, Temporary contract
**Experience**:
- Tenant Liaison: 2 years (required)
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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