Head of Customer Experience

4 days ago

London, United Kingdom Check Point Software Technologies Ltd. Full time

Cloud Security | Full Time | Job Id: 21867 Managerial

Why Join Us?

As part of the Global Cloud Security Organization leadership team, the Head of Customer Experience will be responsible for overseeing the entire customer lifecycle, from bookings to post-sales, ensuring a seamless experience, ensuring customer retention, driving business growth & expansion, and accelerating customer value realization through a customer maturity model. This role will report directly to Check Point’s VP of Cloud Security and will lead a worldwide team, including customer success and technical sales professionals. This role will also play a key role in strategic planning, driving customer feedback into product improvements, enhancing the company roadmap, advancing new go-to-market initiatives, and identifying upsell and cross-sell opportunities of existing and new Check Point solutions.

Key Responsibilities
  • Drive initiatives that help customers fully realize the value of Check Point’s Cloud Guard solutions.
  • Lead, mentor, and inspire a global team of customer success and technical sales professionals, fostering a culture of excellence and collaboration.
  • Standardize customer onboarding processes and adoption measurement for all Cloud Guard solutions to ensure a seamless transition from sales to implementation, setting the stage for long-term customer success and excellent customer service.
  • Oversee the execution of pre-sales initiatives and programs worldwide that drive smooth hand-offs to Customer Success.
  • Drive improvement in post-sales initiatives, including Check Point’s onboarding, implementation, optimization, and renewals processes.
  • Develop new programs for executive engagement and lead a worldwide team of CS professionals to drive strategic dialog with customers and partners.
  • Partner with internal product management, customer support, and marketing to develop and implement strategies to enhance the customer experience. This includes collecting and analyzing feedback from post-sales interactions to inform product improvements and influence the product roadmap.
  • Develop and execute strategies for upselling, cross-selling, renewals for additional solutions and services, driving business growth and expanding Check Point’s presence within client organizations.
Qualifications

Minimum of 10-15 years of experience in customer success and sales, with at least 5-10 years in a senior leadership role.
Proven track record in the cybersecurity industry or related technology sector.
Experience managing global teams and navigating complex, enterprise-level sales cycles.
Strong leadership and team management skills with the ability to inspire and motivate diverse teams.
Experience in working directly and indirectly with customers through several varied GTM models, i.e., sales (direct & channel), support, and operations.
Strategic thinker with a results-driven mindset and a passion for customer success.
Must be eligible to work in the US and/or EMEA and/or APAC without sponsorship from an employer now or in the future.

We are also looking for:
Proven ability to develop strong working relationships in a matrixed, global environment with strong technical knowledge.
Leadership/Management skills including development of talent, strategic planning, and budgeting, with an operations/process focus.
Strong empathy for customers and passion for revenue and growth.
Excellent communication, presentation, and interpersonal skills, with the ability to engage with C-level executives and stakeholders.
Demonstrated problem-solving abilities and a proactive approach to overcoming challenges.
Enthusiastic and creative leader with the ability to inspire others.

#J-18808-Ljbffr

  • Head of Brand and Store Experience

    8 months ago

    London, United Kingdom Head Office Full time

    **About the role**: We are currently recruiting for a Head of Brand and Store Experience to join the team on a permanent basis. It's an exciting time at the John Lewis Partnership as we progress with our transformation plan and focus on how we best serve our customers. John Lewis is one of the country's most loved brands and, as a co-owner, is a truly...

  • Head of Hospitality Experiences

    2 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Hospitality ExperiencesSalary: £58,000 per annumLocation: London & The CotswoldsAbout the Opportunity:We are seeking a highly experienced and skilled professional to lead our hospitality experiences team. As the Head of Hospitality Experiences, you will be responsible for developing and implementing innovative events and experiences that...

  • Head of Customer Experience

    3 weeks ago

    London, Greater London, United Kingdom Betway Group Full time

    Become a game-changer in the online gaming industry with Betway Group!We're looking for a Head of Customer Experience to develop and execute a comprehensive HVC relationship management strategy that aligns with the company's growth objectives, per region. As part of Super Group, we're driven by our shared vision to become the global leader in the online...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom Fortius Full time

    **Head of Customer Experience** **Department **Outpatients **Line Manager **Director of OP and Radiology **Line Manages **FOH Supervisors, Senior Receptionists, Concierge **Location **All Fortius Sites **Job Outline** The Head of Customer Experience will be responsible for leading and managing the end to end customer experience across Fortius. They...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom LuxDeco Full time

    LuxDeco is looking for a Head of Customer Experience who will lead the creation and implementation of an innovative strategy that delivers a trusted and unrivaled luxury experience on a global scale across multiple channels to drive customer engagement and revenue growth. **Responsibilities** Full responsibility for the customer experience department and...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom Flash Pack Full time

    **What is Flash Pack?** When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom Akton Recruitment Full time

    **Head of Customer Experience** **Haringey** **£53.46/hr** **Start date: ASAP** **Hybrid - 2 days in office** **Role Purpose, Context and Scope**: - Accountable for leading and managing specific Council services at a tactical delivery level, providing professional expertise, leading on a complex programme or the commissioning of services for the...

  • Head of Customer Experience and Community Innovation

    2 weeks ago

    London, Greater London, United Kingdom Royal Borough of Kingston upon Thames Council Full time

    About the RoleWe are seeking an experienced and innovative Head of Customer Experience and Community Innovation to join our team in the Royal Borough of Kingston upon Thames. As a key member of our leadership team, you will be responsible for developing and implementing strategies that improve customer experience and community innovation across the...

  • Head of Customer Experience

    3 weeks ago

    London, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Head of Customer Experience

    2 weeks ago

    London,, UK, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Head of Customer Experience

    3 weeks ago

    London, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Head of Customer Experience

    7 days ago

    London, United Kingdom Check Point Software Technologies Ltd. Full time

    Cloud Security | Full Time | Job Id: 21867 Managerial Why Join Us? As part of the Global Cloud Security Organization leadership team, the Head of Customer Experience will be responsible for overseeing the entire customer lifecycle, from bookings to post-sales, ensuring a seamless experience, ensuring customer retention, driving business growth & expansion,...

  • Head of Customer Experience Management

    3 weeks ago

    London, Greater London, United Kingdom Selfridges Full time

    We are seeking a highly skilled Head of Customer Experience Management to lead our product development efforts in the Customer and Data domain. As a key member of our team, you will be responsible for developing and implementing company-specific customer and data strategies.About the JobThe ideal candidate will have experience in defining and implementing...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom The School of Life Full time

    At The School of Life, we are seeking an experienced Customer Experience Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing campaigns to drive customer engagement and loyalty.Job Summary:We are looking for a highly skilled professional with a minimum of 5 years...

  • Head of Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom Betway Group Full time

    At Betway Group, we're on a mission to create extraordinary experiences for our customers. To achieve this, we're seeking a highly skilled Head of Customer Experience Strategist to join our team.This role will be responsible for developing and executing a comprehensive strategy to identify, acquire, and retain high-value customers (HVCs) across our...

  • Head of Customer Experience Specialist

    3 weeks ago

    London, Greater London, United Kingdom Critical Project Resourcing Ltd Full time

    Job SummaryWe are seeking an exceptional professional to lead our customer experience department as the Head of Customer Experience Specialist. This role is based in Cheshire and offers a competitive salary.About the RoleThe successful candidate will be responsible for managing the customer service department, including the contact centre, with a focus on...

  • Head of Customer Experience

    2 weeks ago

    London Area, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Regional Head of Customer Experience

    6 months ago

    London, United Kingdom DS Smith Full time

    Regional Head of Customer Experience - based in UK/Northern Europe - About us - DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our...

  • Head of Global Customer Experience

    3 weeks ago

    London, Greater London, United Kingdom FE fundinfo Full time

    About the RoleThe Head of Global Customer Experience is responsible for developing and executing a client-centric approach that drives exceptional service delivery and business growth. This includes creating a client service culture, inspiring a team focused on client success, and driving implementation and adoption of systems and processes.You will be...

  • Head of Customer Experience EMEA

    3 weeks ago

    London, Greater London, United Kingdom Cervin Full time

    About the JobCervin is looking for a Head of Customer Experience EMEA to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer partnerships and growth through engagement, opportunities identification, and process improvement.Key Responsibilities:Develop and implement customer success strategies on...