Customer Experience Strategist

5 days ago


London, Greater London, United Kingdom The School of Life Full time

At The School of Life, we are seeking an experienced Customer Experience Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing campaigns to drive customer engagement and loyalty.

Job Summary:

We are looking for a highly skilled professional with a minimum of 5 years of experience in campaign-focused roles combining paid marketing, SEO, and email marketing. You should have a proven track record of success in a performance marketing role and be able to translate complex data into actionable strategies.

Key Responsibilities:
  • Develop and execute multi-channel marketing campaigns to drive customer engagement and retention.
  • Monitor and analyze campaign performance using analytics tools and make data-driven decisions to optimize results.
  • Work closely with the Head of Customer Marketing to devise and implement marketing strategies that meet business objectives.

The ideal candidate will have strong analytical skills, a passion for emotional and mental wellbeing, and a creative approach to problem-solving. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.

What We Offer:
  • A competitive salary of $65,000 - $85,000 per annum.
  • A hybrid working model with 2 days in our office on Chancery Lane and use of other office spaces in the group.
  • Use of office gym, classes, and sauna.
  • 25 days holiday + bank holidays.
  • Up to 5 days per year unpaid holiday.
  • 1 extra holiday day per year of service (after 2 years service, capped at 3 additional days).


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