Experience Strategist

2 days ago


London, Greater London, United Kingdom Harnham Full time
Job Title

Experience Strategist

We are seeking an experienced Experience Strategist to join Harnham. The successful candidate will be responsible for providing in-depth insights into the customer journey and translating survey and complaint data into actionable recommendations.

Key Responsibilities:

  • Lead research projects to identify trends and areas for improvement in customer experience
  • Analyze Voice of the Customer (VoC) and Speech Analytics data to inform strategic decisions
  • Develop and implement plans to enhance customer advocacy, loyalty, and overall experience
  • Collaborate with cross-functional teams to ensure consistency across all products and journeys

Your Skills and Experience:

  • Proven experience leading Customer Experience initiatives
  • Strong insight generation and storytelling skills
  • Ability to analyze complex data and provide actionable recommendations

Estimated Salary: £70,000 per annum


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