Experience Strategist
2 days ago
Experience Strategist
We are seeking an experienced Experience Strategist to join Harnham. The successful candidate will be responsible for providing in-depth insights into the customer journey and translating survey and complaint data into actionable recommendations.
Key Responsibilities:
- Lead research projects to identify trends and areas for improvement in customer experience
- Analyze Voice of the Customer (VoC) and Speech Analytics data to inform strategic decisions
- Develop and implement plans to enhance customer advocacy, loyalty, and overall experience
- Collaborate with cross-functional teams to ensure consistency across all products and journeys
Your Skills and Experience:
- Proven experience leading Customer Experience initiatives
- Strong insight generation and storytelling skills
- Ability to analyze complex data and provide actionable recommendations
Estimated Salary: £70,000 per annum
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