Customer Experience Strategist

2 days ago


London, Greater London, United Kingdom Optimizely Full time
About the Role

We are looking for a highly skilled Customer Experience Strategist to join our team at Optimizely. As a key member of our customer success team, you will be responsible for developing and executing strategies to deliver exceptional customer experiences.

You will work closely with our Product, Customer Success, Onboarding/Education, and Professional Services teams to drive outcome-focused value to our customers and increase renewal rates.

In this role, you will have the opportunity to leverage your experience in consultative customer service/sales, solution optimization, and strong project management to make a meaningful impact on our customers' success.

Key Responsibilities
  • Develop and execute strategies to deliver exceptional customer experiences.
  • Work closely with cross-functional teams to drive outcome-focused value to customers and increase renewal rates.
  • Leverage experience in consultative customer service/sales, solution optimization, and strong project management to make a meaningful impact on customers' success.
  • Become a subject matter expert in the full range of use cases for one of our products.
Requirements
  • 2+ years of experience in customer consultation, professional services consulting, product solution optimization, or product adoption.
  • Strong collaboration and communication skills at all levels of an organization.
  • Able to successfully manage and execute on projects end-to-end in a fast-paced, dynamic environment.
  • Experience documenting activities within a customer success/ticketing platform (Gainsight and Cantata experience preferred).
  • Able to work on projects of diverse scope that require analysis or evaluation of a variety of factors/data/situations.
Compensation

The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.



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