Head of Customer Experience Strategist

2 days ago


London, Greater London, United Kingdom Betway Group Full time

At Betway Group, we're on a mission to create extraordinary experiences for our customers. To achieve this, we're seeking a highly skilled Head of Customer Experience Strategist to join our team.

This role will be responsible for developing and executing a comprehensive strategy to identify, acquire, and retain high-value customers (HVCs) across our portfolio. You'll lead a team of relationship managers and work closely with marketing, sales, operations, and analytics to deliver a personalised experience that maximizes customer loyalty and lifetime value.

In this role, you'll be responsible for:

  • Strategy Development
  • Customer Acquisition & Retention
  • Team Leadership
  • Collaboration & Stakeholder
  • Customer Insights & Reporting

The estimated salary for this position is $120,000 per annum. If you're a driven individual with exceptional communication skills and experience working in cross-functional teams, we'd love to hear from you.



  • London, Greater London, United Kingdom The School of Life Full time

    At The School of Life, we are seeking an experienced Customer Experience Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing campaigns to drive customer engagement and loyalty.Job Summary:We are looking for a highly skilled professional with a minimum of 5 years...


  • London, Greater London, United Kingdom TikTok Full time

    Customer Experience StrategistAt TikTok, we're looking for a Customer Experience Strategist to drive a comprehensive "Voice of the Customer" strategy and define methods to align VOC insights with in-depth customer analyses in order to better understand and predict consumer behavior.Key Responsibilities:* Develop effective intelligence and business insight...


  • London, Greater London, United Kingdom Match Digital Full time

    Customer Experience StrategistWe are seeking a Customer Experience Strategist to join our team at Match Digital. As a key member of our organization, you will be responsible for driving customer-centricity across all touchpoints.Your primary focus will be on developing a deep understanding of customer needs and expectations through research and insights. You...


  • London, Greater London, United Kingdom Paysend Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Paysend Group. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth.


  • London, Greater London, United Kingdom QVC Full time

    Job TitleCustomer Experience StrategistAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at QVC. As a key member of our Consumer Insights team, you will play a vital role in delivering clear and actionable insights that drive business growth and customer satisfaction.Key ResponsibilitiesAnalyzing internal and...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...


  • London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a skilled Customer Experience Strategist to join our Consumer Revenue Group. As a key member of the Customer Relationships Team, you will be responsible for developing and executing marketing initiatives that deepen and broaden the engagement of our in-life subscribers.Your primary objective will be to increase lifetime value by...


  • London, Greater London, United Kingdom Saga Plc Full time

    About the RoleWe are seeking an experienced Customer Experience Strategist to join our Marketing team as an E Commerce & CRO Manager - Maternity Cover (12 months). In this role, you will be responsible for championing customer experience within our business, working closely with the Customer Experience and Change teams to deliver exceptional results.The...


  • London, Greater London, United Kingdom MICHAEL KORS Full time

    About This Role:We are seeking a highly analytical and strategic Customer Experience Strategist to join our team at Michael Kors. As a key member of our CRM team, you will be responsible for developing and implementing data-driven strategies to enhance customer engagement and retention.Key Responsibilities:Support the CRM Manager in planning and executing...


  • London, Greater London, United Kingdom Havas Helia Ltd Full time

    About the PositionWe are seeking an experienced Senior Strategist to join our team at Havas Helia Ltd.Job SummaryThe Senior Strategist will be responsible for developing and executing customer engagement strategies that drive business results. This role requires strong analytical and problem-solving skills, as well as the ability to work collaboratively with...


  • London, Greater London, United Kingdom Cisco Systems, Inc. Full time

    Cisco Systems, Inc. is seeking a highly skilled Chief Customer Experience Strategist to drive the successful adoption and utilization of our technologies and services within customer organizations.We are looking for an experienced professional with a strong background in customer success and technology adoption to join our team as a Chief Customer Experience...


  • London, Greater London, United Kingdom Bupa Full time

    We're seeking a seasoned Customer Experience Strategist to join our Group Customer Transformation Team. As a key member of this high-performing team, you'll play a pivotal role in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care globally.The RoleYou'll be responsible for leading engagement with our...


  • London, Greater London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time

    We're seeking a Customer Experience Strategist to join our team at Walker & Sloan Ltd | Certified B Corp. As a key member of our Customer Experience service line, you'll work closely with our clients to develop and implement world-class strategies that drive business growth.Key Responsibilities:Lead customer journey sessions to identify opportunities for...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and data-driven Customer Experience Strategist to join our team in London. As a key member of the Customer Experience & Business Trends (CXBT) organization, you will work closely with senior leaders to shape customer experience across multiple geographies and millions of customers.Key ResponsibilitiesBuild...

  • Content Strategist

    2 days ago


    London, Greater London, United Kingdom WXO - World Experience Organization Full time

    About the RoleWe are seeking a highly skilled Content Strategist & Experience Curator to join our team at WXO - World Experience Organization.Job DescriptionThe ideal candidate will have a strong background in creating and curating innovative content that showcases the most impactful experiences globally. This includes:Developing and implementing a...


  • London, Greater London, United Kingdom Head of Consulting - Sustainability Full time

    Sillion is a pioneering consultancy that drives the global sustainability transition. Our forward-thinking advisory business combines technical expertise in sustainability, proprietary modelling tools, and stakeholder needs understanding.We provide management teams with actionable information on strategy and operations, and finance teams with data, insights,...


  • London, Greater London, United Kingdom The Global Search Company Full time

    The Global Search Company is seeking a Customer Experience and Growth Strategist to lead their customer care efforts. This role offers an exciting opportunity to make a significant impact on the company's growth trajectory.Salary: $85,000 - $110,000 per annum, depending on experience.About the RoleWe are looking for a seasoned professional with a strong...


  • London, Greater London, United Kingdom Zebra People Full time

    As a Digital Experience Strategist at Zebra People, you will be working closely with the Head of UX to drive user experience design and research. The role involves focusing on UX design and research, while leaving UI/Product design to other team members.The RoleWe are looking for someone who can run user experience research to understand our users' journeys...


  • London, Greater London, United Kingdom HeadX Full time

    Head of E-Commerce StrategistAt HeadX, we're looking for a seasoned e-commerce professional to join our team as a Head of E-Commerce Strategist. In this role, you will be responsible for driving the growth of our e-commerce business through strategic planning, execution, and optimization.Key Responsibilities:Develop and implement e-commerce strategies to...


  • London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Digital Experience StrategistThis role is an exciting opportunity to transform the online customer experience and drive revenue growth for Monica Vinader, a leading accessible luxury brand. As a Digital Experience Strategist, you will be responsible for defining and delivering a customer-centric digital experience that maximizes revenue per...