Customer Experience Strategist

2 days ago

London, Greater London, United Kingdom TikTok Full time
Customer Experience Strategist

At TikTok, we're looking for a Customer Experience Strategist to drive a comprehensive "Voice of the Customer" strategy and define methods to align VOC insights with in-depth customer analyses in order to better understand and predict consumer behavior.

Key Responsibilities:

* Develop effective intelligence and business insight strategy based on analysis and assessment of customer inputs and satisfaction scores.

* Present feedback results to leadership teams to reinforce overall drivers of our customer's experience and provide actionable recommendations for improvements.

* Present and report key business outcomes with measurable data and voices from customers to the senior management team to align on executive plans.

Requirements:

* Minimum 5+ years business experience in service and experience field.

* Experience in global service launch especially in new market kickoff.

* Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.

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