Customer Experience Strategist
4 weeks ago
We are seeking a skilled Customer Experience Strategist to join our Consumer Revenue Group. As a key member of the Customer Relationships Team, you will be responsible for developing and executing marketing initiatives that deepen and broaden the engagement of our in-life subscribers.
Your primary objective will be to increase lifetime value by creating personalized experiences that nurture customer loyalty and advocacy. You will work closely with cross-functional teams, including editorial, product, and insights/data science, to drive beneficial outcomes for our customers and for CRG goals.
Key responsibilities include:
- Developing segment-based marketing initiatives that bring our content and news agenda to subscribers, increasing engagement and awareness of our tools, features, events, and journalists.
- Building strong relationships with stakeholders to drive growth and improve customer experiences.
- Sharing plans and results across the business with relevant teams and collaborators.
- Developing briefs for the marketing automation team to build and optimize customer journeys.
We are looking for a data-driven, analytical, and customer-centric individual with a growth mindset and commercial acumen. If you have experience in life-cycle-based marketing teams and a passion for building insight-driven experiences, we encourage you to apply.
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Customer Experience Strategist
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeCustomer Experience StrategistAt TikTok, we're looking for a Customer Experience Strategist to drive a comprehensive "Voice of the Customer" strategy and define methods to align VOC insights with in-depth customer analyses in order to better understand and predict consumer behavior.Key Responsibilities:* Develop effective intelligence and business insight...
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Customer Experience Strategist
4 weeks ago
London, Greater London, United Kingdom Match Digital Full timeCustomer Experience StrategistWe are seeking a Customer Experience Strategist to join our team at Match Digital. As a key member of our organization, you will be responsible for driving customer-centricity across all touchpoints.Your primary focus will be on developing a deep understanding of customer needs and expectations through research and insights. You...
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Customer Experience Strategist
2 days ago
London, Greater London, United Kingdom QVC Full timeJob TitleCustomer Experience StrategistAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at QVC. As a key member of our Consumer Insights team, you will play a vital role in delivering clear and actionable insights that drive business growth and customer satisfaction.Key ResponsibilitiesAnalyzing internal and...
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Customer Success Strategist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...
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Digital Experience Strategist, Customer Journey
4 weeks ago
London, Greater London, United Kingdom Blue Pelican Full timeJob Title: Digital Experience Strategist, Customer JourneyLocation: RemoteJob Type: Full-timeAbout the Role:We are seeking a highly skilled Digital Experience Strategist to join our team at Blue Pelican. As a Digital Experience Strategist, you will be responsible for developing and implementing a customer journey strategy that drives business growth and...
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Digital Experience Strategist, Customer Journey
4 weeks ago
London, Greater London, United Kingdom Blue Pelican Full timeJob Title: Digital Experience Strategist, Customer JourneyLocation: RemoteJob Type: Full-timeAbout Us: Blue Pelican is a leading luxury retail brand that is seeking a highly skilled Digital Experience Strategist to join our global customer experience team.Job Description:We are looking for a Digital Experience Strategist to lead the development and...
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Customer Experience Strategist
10 hours ago
London, Greater London, United Kingdom MICHAEL KORS Full timeAbout This Role:We are seeking a highly analytical and strategic Customer Experience Strategist to join our team at Michael Kors. As a key member of our CRM team, you will be responsible for developing and implementing data-driven strategies to enhance customer engagement and retention.Key Responsibilities:Support the CRM Manager in planning and executing...
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Customer Experience Strategist
4 weeks ago
London, Greater London, United Kingdom Bupa Full timeWe're seeking a seasoned Customer Experience Strategist to join our Group Customer Transformation Team. As a key member of this high-performing team, you'll play a pivotal role in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care globally.The RoleYou'll be responsible for leading engagement with our...
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Customer Experience Strategist
2 weeks ago
London, Greater London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full timeWe're seeking a Customer Experience Strategist to join our team at Walker & Sloan Ltd | Certified B Corp. As a key member of our Customer Experience service line, you'll work closely with our clients to develop and implement world-class strategies that drive business growth.Key Responsibilities:Lead customer journey sessions to identify opportunities for...
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Customer Experience Strategist
4 weeks ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking a highly motivated and data-driven Customer Experience Strategist to join our team in London. As a key member of the Customer Experience & Business Trends (CXBT) organization, you will work closely with senior leaders to shape customer experience across multiple geographies and millions of customers.Key ResponsibilitiesBuild...
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Digital Experience Strategist
1 month ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeJob Title: Digital Experience StrategistThis role is an exciting opportunity to transform the online customer experience and drive revenue growth for Monica Vinader, a leading accessible luxury brand. As a Digital Experience Strategist, you will be responsible for defining and delivering a customer-centric digital experience that maximizes revenue per...
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Employee Experience Strategist
3 weeks ago
London, Greater London, United Kingdom Nuffield Health Brentwood Full timeEmployee Experience StrategistNuffield Health is a charity that's building a healthier nation. As our Employee Experience Strategist, you will play a key role in shaping the employee experience across the Charity. You will lead on the development and delivery of an employee feedback tool, ensuring strong stakeholder management and communication with the...
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Digital Experience Strategist
4 weeks ago
London, Greater London, United Kingdom WongDoody Full timeAbout the RoleWe are seeking a highly skilled Digital Experience Strategist to join our team at WongDoody. As a key member of our design team, you will be responsible for leading the development of digital experiences that meet the needs of our clients and their customers.Key ResponsibilitiesDevelop and implement digital experience strategies that align with...
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Chief Technology Strategist
4 weeks ago
London, Greater London, United Kingdom ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP Full timeJob Title: Chief Technology StrategistType: Full-timeLocation: RemoteAbout UsALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP is a leading provider of innovative financial solutions. Our mission is to revolutionize the way businesses access funding, and we're looking for a talented Chief Technology Strategist to join our team.Job DescriptionWe're seeking a...
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Customer Experience Strategist
5 days ago
London, Greater London, United Kingdom Havas Helia Ltd Full timeAbout Havas Helia LtdWe are committed to delivering meaningful customer experiences across the entire customer journey at Havas Helia Ltd.Senior Strategist Job OverviewAn estimated salary of £60,000-£80,000 per annum is available for this role. The successful candidate will be a highly skilled Senior Strategist responsible for defining, interpreting and...
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Employee Experience Strategist
4 days ago
London, Greater London, United Kingdom Regional Office United Kingdom Full timeJob OverviewWe are seeking an experienced Employee Experience Strategist to join our Regional Office United Kingdom team.
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Digital Experience Strategist
3 weeks ago
London, Greater London, United Kingdom BloomReach Inc. Full timeBloomReach Inc. is seeking a Digital Experience Strategist to lead our customer journey initiatives. As a key member of our team, you will be responsible for designing and optimizing the customer experience across all touchpoints, ensuring that our customers receive exceptional service from their first interaction through to long-term engagement.Key...
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Brand Experience Strategist
3 weeks ago
London, Greater London, United Kingdom Proud Robinson Full timeBrand Experience StrategistProud Robinson is seeking a skilled Brand Experience Strategist to join our team. As a senior creative design lead, you will collaborate with cross-functional teams to deliver world-class brand experiences.Key responsibilities include:Developing original experience and spatial design conceptsTranslating briefs into real-world...
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IT Infrastructure Strategist
5 days ago
London, Greater London, United Kingdom ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP Full timeJob Title: IT Infrastructure StrategistAbout UsALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP is a leading innovator in the financial technology sector, dedicated to revolutionizing business financing and making a positive impact on the European economy. Our company operates in more than 6 countries and has a diverse team of over 150 employees from various...
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Product Experience Strategist
4 days ago
London, Greater London, United Kingdom Personio Full timeWe are seeking an experienced Product Experience Strategist to join our Global Experiences product area and lead the effort to build out a modern design system.This is a strategic and rewarding role that will work cross-functionally with customers, other product teams, and senior leadership to ensure the entire Personio product feels cohesive, satisfying,...