Customer Experience Strategist

3 days ago


London, Greater London, United Kingdom The Barton Partnership Full time
Job Overview

The Barton Partnership is seeking a highly motivated and experienced CX Strategist to lead our customer experience team. As a key member of our organization, you will be responsible for establishing and optimizing the customer experience function, managing crises, developing KPIs, and ensuring continuous improvement.

In this role, you will own and build out our physical customer experience and service team, currently a team of 20, driving the team towards customer growth through outbound-oriented initiatives.

Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.

About the Role
  • Lead the vision and strategy for the end-to-end customer experience with an obsessive focus on a customer-first approach.
  • Establish and optimize the customer experience team, managing crises, developing KPIs, and ensuring continuous improvement.
  • Owning and building out our physical customer experience and service team, currently a team of 20, driving the team towards customer growth through outbound-oriented initiatives.


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