Head of Customer Experience
3 days ago
Become a game-changer in the online gaming industry with Betway Group
We're looking for a Head of Customer Experience to develop and execute a comprehensive HVC relationship management strategy that aligns with the company's growth objectives, per region. As part of Super Group, we're driven by our shared vision to become the global leader in the online sports betting and casino industry.
As a Head of Customer Experience, you'll be responsible for identifying potential HVCs through data analysis and market research. You'll develop personalised engagement plans for HVCs, including bespoke promotions, events, and experiences.
We offer a competitive salary of $140,000 - $170,000 per year, depending on experience, plus a range of benefits including performance bonuses, flexible working hours, and professional development opportunities.
In this role, you'll have the opportunity to lead, mentor, and develop a team of HVC Relationship Managers, ensuring they have the tools and training needed to succeed. You'll also collaborate with the analytics team to leverage customer data in refining HVC strategies and measuring their effectiveness.
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Head of Customer Acquisition
2 months ago
London, Greater London, United Kingdom HEAD OFFICE Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our customer acquisition efforts as the Head of Customer Acquisition. This is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key...
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Head of Events and Experiences
3 weeks ago
London, Greater London, United Kingdom Public House Head Office Full timeJob Title: Head of Special EventsJob SummaryThe Head of Special Events is responsible for planning, executing, and overseeing a diverse range of in-house and guest-driven events across the pub group's venues. This includes managing key seasonal events, brand collaborations, and private, high-profile functions.Key ResponsibilitiesIn-House Event Planning and...
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Head of Customer Experience Management
2 days ago
London, Greater London, United Kingdom Selfridges Full timeWe are seeking a highly skilled Head of Customer Experience Management to lead our product development efforts in the Customer and Data domain. As a key member of our team, you will be responsible for developing and implementing company-specific customer and data strategies.About the JobThe ideal candidate will have experience in defining and implementing...
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Customer Experience Strategist
2 days ago
London, Greater London, United Kingdom The School of Life Full timeAt The School of Life, we are seeking an experienced Customer Experience Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing campaigns to drive customer engagement and loyalty.Job Summary:We are looking for a highly skilled professional with a minimum of 5 years...
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Head of Customer Experience Strategist
2 days ago
London, Greater London, United Kingdom Betway Group Full timeAt Betway Group, we're on a mission to create extraordinary experiences for our customers. To achieve this, we're seeking a highly skilled Head of Customer Experience Strategist to join our team.This role will be responsible for developing and executing a comprehensive strategy to identify, acquire, and retain high-value customers (HVCs) across our...
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Head of Customer Experience Specialist
3 days ago
London, Greater London, United Kingdom Critical Project Resourcing Ltd Full timeJob SummaryWe are seeking an exceptional professional to lead our customer experience department as the Head of Customer Experience Specialist. This role is based in Cheshire and offers a competitive salary.About the RoleThe successful candidate will be responsible for managing the customer service department, including the contact centre, with a focus on...
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Head of Global Customer Experience
2 days ago
London, Greater London, United Kingdom FE fundinfo Full timeAbout the RoleThe Head of Global Customer Experience is responsible for developing and executing a client-centric approach that drives exceptional service delivery and business growth. This includes creating a client service culture, inspiring a team focused on client success, and driving implementation and adoption of systems and processes.You will be...
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Head of Customer Experience EMEA
3 days ago
London, Greater London, United Kingdom Cervin Full timeAbout the JobCervin is looking for a Head of Customer Experience EMEA to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer partnerships and growth through engagement, opportunities identification, and process improvement.Key Responsibilities:Develop and implement customer success strategies on...
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Strategic Customer Acquisition Lead
4 weeks ago
London, Greater London, United Kingdom HEAD OFFICE Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Acquisition Lead to join our team at HEAD OFFICE. As a key member of our digital marketing team, you will be responsible for developing and executing a comprehensive customer acquisition strategy to drive business growth and customer outcomes.Key ResponsibilitiesLead a team of digital marketing...
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Head of Customer Experience Specialist
3 weeks ago
London, Greater London, United Kingdom KatKin Full timeAbout the Role:At KatKin, we're revolutionizing cat health through superior nutrition. As our Head of Customer Experience Specialist, you'll lead the vision and strategy for our end-to-end customer experience, with a customer-first approach. Reporting directly to the CXO and founder, you'll build and scale the team across multiple locations, fostering...
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Head of Brand and Customer Experience
1 month ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeTransform Customer Experience and Drive Brand GrowthAs the Head of Brand Management at Gopuff, you will play a pivotal role in shaping the company's CRM strategy and brand identity. Your expertise will be instrumental in developing and executing targeted campaigns that drive customer engagement and retention.Key Responsibilities:Develop and execute a...
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Head of Commercial Management
1 month ago
London, Greater London, United Kingdom HEAD OFFICE Full timeJob Title: Head of Commercial ManagementLocation: Head Office, LondonJob Type: Full-timeAbout the Role:We are seeking a highly skilled and experienced professional to lead our commercial management team. The ideal candidate will have a strong background in customer acquisition and a proven track record of developing and implementing successful strategies.Key...
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Head of Customer Marketing and Strategy
1 month ago
London, Greater London, United Kingdom The School of Life Full timeJob Title: Head of Customer Marketing and StrategyThe School of Life is seeking a highly skilled and experienced Head of Customer Marketing and Strategy to join our team. As a key member of our marketing department, you will be responsible for developing and executing a customer-centric marketing strategy that drives engagement, growth, and revenue.Key...
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Head of Customer Experience Delivery Lead
2 days ago
London, Greater London, United Kingdom Urban Jungle Services Ltd. Full timeLead Customer Operations for GrowthWe are seeking a highly skilled Head of Customer Operations to join our team at Urban Jungle Services Ltd. and play a key role in driving business growth.As Head of Customer Operations, you will work closely with our Operations Director and senior leadership team to inspire and lead a high-performing operations team,...
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Head of Customer Experience and Operations
1 month ago
London, Greater London, United Kingdom KatKin Full timeAbout the RoleWe are seeking a highly motivated and experienced Head of Customer Experience to lead our customer experience strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer-centric approach that drives growth, improves customer satisfaction, and enhances our brand reputation.The ideal...
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Strategic Customer Acquisition Lead
2 days ago
London, Greater London, United Kingdom Head Office Full timeAbout the Role:We are seeking an experienced Strategic Customer Acquisition Lead to join our team at Head Office.Key Responsibilities:Develop and implement a comprehensive customer acquisition strategy to drive business growth and deliver exceptional customer outcomes.Lead a high-performing team of digital marketing specialists, driving channel excellence...
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Head of Brand and Digital Strategy
2 months ago
London, Greater London, United Kingdom HEAD OFFICE Full timeJob Title: Head of Brand and DigitalThis is a key role within our organisation, responsible for developing and executing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer strategy.Key Responsibilities:Lead a team of digital marketing specialists to develop channel centres of excellence and drive...
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Director of Events and Experiences
4 weeks ago
London, Greater London, United Kingdom Public House Head Office Full timeAbout the Role:The Head of Special Events will be responsible for planning, organizing, and executing a diverse range of in-house and guest-driven events across the pub group's venues. This includes managing key seasonal events, brand collaborations, and private, high-profile functions.In-House Event Planning & Execution:Lead the planning and execution of...
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Chief Experience Officer
3 weeks ago
London, Greater London, United Kingdom Public House Head Office Full timeRole SummaryWe are seeking a highly skilled and experienced individual to join our team as Chief Experience Officer. As a key member of our Public House Head Office, you will be responsible for leading the planning and execution of high-profile events across our venues, focusing on delivering exceptional customer experiences.Main ResponsibilitiesDevelop and...
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Dream Travel Experience Designer
3 days ago
London, Greater London, United Kingdom Intrepid Experience Full timeAt Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...