Head of Customer Experience and Community Innovation

3 days ago


London, Greater London, United Kingdom Royal Borough of Kingston upon Thames Council Full time

About the Role

We are seeking an experienced and innovative Head of Customer Experience and Community Innovation to join our team in the Royal Borough of Kingston upon Thames. As a key member of our leadership team, you will be responsible for developing and implementing strategies that improve customer experience and community innovation across the borough.

The ideal candidate will have a strong background in customer experience and community innovation, with a proven track record of managing diverse teams and developing impactful community programs. You will work collaboratively with Members, Executive Directors, and community partners to drive community growth and development in the borough.

In this role, you will oversee key services including customer service and the contact centre, culture and heritage, relationships with the voluntary and community organisations, and our approach to community involvement. You will also spearhead initiatives that promote equity and celebrate Kingston's unique cultural heritage, all while ensuring we meet our statutory obligations.

Key Responsibilities

  • Develop and implement customer experience strategies that promote social cohesion and community growth
  • Lead the development and implementation of initiatives that support the council's vision for an inclusive and culturally rich environment
  • Collaborate with Members, Executive Directors, and community partners to drive community growth and development

Requirements

To succeed in this role, you will need:

  • A strong background in customer experience and community innovation
  • Experience in managing diverse teams and developing impactful community programs
  • An understanding of the local community and its needs
  • Excellent communication and interpersonal skills

What We Offer

We offer a competitive salary of £95,000 per annum, plus a range of benefits including a contributory pension scheme, generous annual leave entitlement, and access to professional development opportunities.

Estimated Salary Range: £85,000 - £105,000 per annum



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