Head of Customer Experience Strategy

2 weeks ago


London, Greater London, United Kingdom CANCER RESEARCH UK Full time

Cancer Research UK is seeking a highly skilled and experienced individual to join its Marketing, Fundraising & Engagement directorate as Head of Customer Experience Strategy.

The ideal candidate will have a proven track record in leading digital transformation initiatives, driving business growth, and improving user experience.

Key responsibilities include:

  • Setting a clear digital vision, strategy, and plan aligned with cross-organisational strategies
  • Leading a team of digital experts to deliver high-quality digital experiences that meet customer needs
  • Collaborating with senior stakeholders to ensure alignment with organisational strategies and goals
  • Maintaining up-to-date knowledge of digital trends, technologies, and best practices to inform strategy and decision-making

A competitive salary of £87,500 per annum, plus a comprehensive benefits package, awaits the successful candidate.



  • London, Greater London, United Kingdom Head Office Full time

    About UsWe are the Head Office, responsible for driving business growth and customer outcomes through innovative marketing strategies. As a seasoned professional, you will play a critical role in developing and executing our customer acquisition strategy.Key ResponsibilitiesDevelop and implement a customer acquisition strategy that drives business growth and...


  • London, Greater London, United Kingdom HEAD OFFICE Full time

    Job OverviewWe are seeking a highly skilled Head of Customer Engagement to lead our customer acquisition efforts and drive business growth. The successful candidate will be responsible for developing and executing a comprehensive customer engagement strategy, leveraging expertise in PPC, SEO, Media Planning, Affiliates, and Programmatic.The ideal candidate...


  • London, Greater London, United Kingdom House of Commons Full time

    Head of Property Strategy£82,000 - £103,425 per annum plus excellent benefitsThe parliamentary estate is one of the most iconic and significant estates portfolios in the world.This role supports the Director of Property and Asset Strategy in defining a holistic property strategy for the parliamentary estate.The post holder will develop and lead a team to...


  • London, Greater London, United Kingdom Betway Group Full time

    Become a game-changer in the online gaming industry with Betway Group!We're looking for a Head of Customer Experience to develop and execute a comprehensive HVC relationship management strategy that aligns with the company's growth objectives, per region. As part of Super Group, we're driven by our shared vision to become the global leader in the online...


  • London, Greater London, United Kingdom Pivotal London Full time

    Pivotal London is looking for a seasoned Head of Customer Experience to lead efforts across the UK and EU regions. As a member of our executive leadership team, you will play a critical role in shaping our digital and marketing strategy.Key ObjectivesDrive customer acquisition and retention through personalized content and CRM campaigns.Develop and implement...


  • London, Greater London, United Kingdom Cancer Research UK Full time

    Join us at Cancer Research UK as a Head of Asset Management, shaping our digital strategy and delivering exceptional customer experiences. This exciting opportunity requires a forward-thinking professional with a passion for digital transformation.You will work closely with our strategy team to develop a comprehensive digital plan, driving innovation and...


  • London, Greater London, United Kingdom Head of Consulting - Sustainability Full time

    Company OverviewSillion is a pioneering consultancy dedicated to driving the sustainability transition. Our forward-thinking advisory business combines technical expertise in sustainability, advanced modelling tools, and a deep understanding of stakeholder needs and communication.We provide actionable insights for management teams on strategy and operations,...


  • London, Greater London, United Kingdom Head Office (Iceking) Full time

    Job Description: Marketing Strategy LeadLocation: Head Office (Iceking)Salary: £50,000 - £60,000 per annumAbout UsWe are a dynamic and forward-thinking organization dedicated to delivering exceptional results through innovative marketing strategies.Job SummaryWe are looking for an experienced Marketing Strategy Lead to join our team at Head Office...


  • London, Greater London, United Kingdom Motorway Online Ltd Full time

    Job Title: Customer Experience Strategy DirectorAbout the Role:Motorway Online Ltd is seeking a seasoned Customer Experience Strategy Director to develop and execute our customer experience strategy. As a key member of our team, you will work closely with the Head of CRM to deliver exceptional customer experiences across all touchpoints.Key...

  • Head of IT Strategy

    5 days ago


    London, Greater London, United Kingdom Onyx-Conseil Full time

    Job Title: Head of IT StrategyThe Onyx-Conseil bank is seeking a highly skilled Head of IT Strategy to develop and implement IT strategies that align with business objectives.This role will involve driving IT transformation initiatives within the banking environment to enhance operational efficiency and customer satisfaction.Responsibilities:Develop and...


  • London, Greater London, United Kingdom Head Office UK Full time

    We are seeking an experienced Lead Designer to join our team at Head Office UK.The ideal candidate will have a strong background in luxury restaurant design and the ability to lead complex projects from inception to completion.This is a full-time position based in London, with frequent travel to new sites, restaurant locations, and construction sites...


  • London, Greater London, United Kingdom Informa Connect of Informa PLC Full time

    About the RoleWe are seeking a highly skilled and experienced marketing professional to take on the role of Head of Brand Strategy. As the head of brand strategy, you will be responsible for developing and executing a comprehensive brand strategy that drives business growth and revenue.You will work closely with our marketing team to create and implement...


  • London, Greater London, United Kingdom Puig Full time

    About the Job: We are looking for a highly skilled Head of Customer Experience and Marketing to lead our global marketing efforts. As a key member of our team, you will be responsible for developing and implementing marketing strategies that drive customer engagement and loyalty. Your expertise in global brand and product marketing within the beauty, luxury,...


  • London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Hospitality ExperiencesSalary: £58,000 per annumLocation: London & The CotswoldsAbout the Opportunity:We are seeking a highly experienced and skilled professional to lead our hospitality experiences team. As the Head of Hospitality Experiences, you will be responsible for developing and implementing innovative events and experiences that...


  • London, Greater London, United Kingdom Affinity Petcare Full time

    Affinity Petcare is seeking a highly skilled Head of Customer Acquisition Strategy to join our vibrant co-working space in central London. As a key member of our D2C team, you will play a pivotal role in shaping the future of our subscription business.Our Company OverviewWe've been pioneers in raw and natural pet food for over 40 years. With international...


  • London, Greater London, United Kingdom Air Charter Service Full time

    About the JobWe're looking for a talented individual to fill the role of Head of Brand and Creative at our Surbiton office. As a key member of our team, you will play a critical role in developing and implementing CRM strategies to drive business growth.With a strong background in CRM, you will oversee the email marketing team, ensuring seamless delivery of...


  • London, Greater London, United Kingdom Language Matters Full time

    Job OverviewWe are seeking an experienced Head of Customer Success to lead our close-knit sales and support team in West London. This is a pivotal role within a fast-growing international software company.About the RoleThe successful applicant will guide this dynamic team, providing leadership and support as well as SaaS client strategy and team training...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the OpportunityWe are seeking an exceptional individual to lead our Customer Success strategy and function. As a key member of our growth engine, you will play a pivotal role in driving revenue growth and expansion. With a strong focus on customer-centricity, you will develop and execute strategies to enhance client satisfaction, retention, and...


  • London, Greater London, United Kingdom Royal Borough of Kingston upon Thames Council Full time

    About the RoleWe are seeking an experienced and innovative Head of Customer Experience and Community Innovation to join our team in the Royal Borough of Kingston upon Thames. As a key member of our leadership team, you will be responsible for developing and implementing strategies that improve customer experience and community innovation across the...


  • London, Greater London, United Kingdom LEVI'S Full time

    The Head of Customer Experience and Engagement will oversee the development and implementation of a comprehensive loyalty strategy that drives customer-centricity across Europe. This involves leading a team of experts in loyalty and CRM, leveraging data insights to create seamless omnichannel experiences while maximising programme effectiveness.Omnichannel...