![Hired By Startups](https://media.trabajo.org/img/noimg.jpg)
Head of Customer Experience
2 weeks ago
Customer Experience Lead / Head of
AI Startup - Series A
London
£75k-£110k salary + equity options & benefits
At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.
This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and already have users at many of the world’s best known tech companies.
You’ll be joining as one of the startup’s first 10 employees, with the excitement of building something from the ground up, but with the funding of a later stage startup.
About the role
As Customer Experience Lead, you will:
- Be responsible for building the Customer Experience function from the ground up.
- Develop internal tools & processes to deliver a highly scalable customer support function.
- Build a culture of self-resolution through in-app help, documentation and prompts.
- Create a well structured and comprehensive support library for users.
- Work closely with Product & Engineering teams, representing the customer in the roadmap.
- Contribute to bug prioritisation, working with developers to ensure issues are resolved.
- Develop and execute test plans to ensure product quality.
- Participate in feature discussions, providing Customer & QA insights.
About you
As Customer Experience Lead, you’ll need:
- Prior experience leading a Customer Experience / Support function in a tech company.
- A track record of scaling CX capability through tools and processes, rather than headcount.
- Proficiency with support ticketing systems, analytics software and knowledge base tools.
- Experience acting as the voice of the customer, working with Product & Engineering teams.
- Familiarity with QA processes and tools would be beneficial.
- The ability to thrive in a high growth tech startup environment.
Benefits
As Customer Experience Lead, you can expect:
- £75k-£110k salary, depending on experience
- Highly generous equity options
- Private healthcare
- Monthly wellness allowance
- And more…
Office
This startup is office based (Old St) 5 days per week, with flexibility on working hours and WFH as needed. Please only apply if you’re happy with an office based role.
If you're looking for a new Customer Experience role and like the idea of joining an early stage AI startup, this could be for you. Apply now
-
Head of Brand and Store Experience
8 months ago
London, United Kingdom Head Office Full time**About the role**: We are currently recruiting for a Head of Brand and Store Experience to join the team on a permanent basis. It's an exciting time at the John Lewis Partnership as we progress with our transformation plan and focus on how we best serve our customers. John Lewis is one of the country's most loved brands and, as a co-owner, is a truly...
-
Head of Hospitality Experiences
2 weeks ago
London, Greater London, United Kingdom Public House Head Office Full timeJob Title: Head of Hospitality ExperiencesSalary: £58,000 per annumLocation: London & The CotswoldsAbout the Opportunity:We are seeking a highly experienced and skilled professional to lead our hospitality experiences team. As the Head of Hospitality Experiences, you will be responsible for developing and implementing innovative events and experiences that...
-
Head of Customer Experience
3 weeks ago
London, Greater London, United Kingdom Betway Group Full timeBecome a game-changer in the online gaming industry with Betway Group!We're looking for a Head of Customer Experience to develop and execute a comprehensive HVC relationship management strategy that aligns with the company's growth objectives, per region. As part of Super Group, we're driven by our shared vision to become the global leader in the online...
-
Head of Customer Experience
6 months ago
London, United Kingdom Fortius Full time**Head of Customer Experience** **Department **Outpatients **Line Manager **Director of OP and Radiology **Line Manages **FOH Supervisors, Senior Receptionists, Concierge **Location **All Fortius Sites **Job Outline** The Head of Customer Experience will be responsible for leading and managing the end to end customer experience across Fortius. They...
-
Head of Customer Success
2 months ago
London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Success
7 days ago
London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...
-
Head of Customer Success
2 weeks ago
London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Success
2 weeks ago
London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Experience
2 weeks ago
London Area, United Kingdom The Barton Partnership Full timeThe company:A high growth, venture capital backed disruptor in a niche product market, D2C, vertically integrated across R&D, manufacturing, sales, and marketing.The opportunity:In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach. Reporting directly to the CXO and...
-
Head of Customer Experience
7 days ago
London Area, United Kingdom The Barton Partnership Full timeThe company: A high growth, venture capital backed disruptor in a niche product market, D2C, vertically integrated across R&D, manufacturing, sales, and marketing. The opportunity: In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach. Reporting directly to the CXO...
-
Head of Customer Experience
7 days ago
London Area, United Kingdom The Barton Partnership Full timeThe company:A high growth, venture capital backed disruptor in a niche product market, D2C, vertically integrated across R&D, manufacturing, sales, and marketing.The opportunity:In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach. Reporting directly to the CXO and...
-
Head of Customer Experience
6 months ago
London, United Kingdom LuxDeco Full timeLuxDeco is looking for a Head of Customer Experience who will lead the creation and implementation of an innovative strategy that delivers a trusted and unrivaled luxury experience on a global scale across multiple channels to drive customer engagement and revenue growth. **Responsibilities** Full responsibility for the customer experience department and...
-
Head of Customer Experience
6 months ago
London, United Kingdom Flash Pack Full time**What is Flash Pack?** When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the...
-
Head of Customer Experience
6 months ago
London, United Kingdom Akton Recruitment Full time**Head of Customer Experience** **Haringey** **£53.46/hr** **Start date: ASAP** **Hybrid - 2 days in office** **Role Purpose, Context and Scope**: - Accountable for leading and managing specific Council services at a tactical delivery level, providing professional expertise, leading on a complex programme or the commissioning of services for the...
-
London, Greater London, United Kingdom Royal Borough of Kingston upon Thames Council Full timeAbout the RoleWe are seeking an experienced and innovative Head of Customer Experience and Community Innovation to join our team in the Royal Borough of Kingston upon Thames. As a key member of our leadership team, you will be responsible for developing and implementing strategies that improve customer experience and community innovation across the...
-
Head of Customer Experience
3 weeks ago
London, United Kingdom Hired By Startups Full timeCustomer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...
-
Head of Customer Experience
2 weeks ago
London,, UK, United Kingdom Hired By Startups Full timeCustomer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...
-
Head of Customer Experience
3 weeks ago
London, United Kingdom Hired By Startups Full timeCustomer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...
-
Head of Customer Experience
7 days ago
London, United Kingdom Check Point Software Technologies Ltd. Full timeCloud Security | Full Time | Job Id: 21867 Managerial Why Join Us? As part of the Global Cloud Security Organization leadership team, the Head of Customer Experience will be responsible for overseeing the entire customer lifecycle, from bookings to post-sales, ensuring a seamless experience, ensuring customer retention, driving business growth & expansion,...
-
Head of Customer Experience
4 days ago
London, United Kingdom Check Point Software Technologies Ltd. Full timeCloud Security | Full Time | Job Id: 21867 Managerial Why Join Us?As part of the Global Cloud Security Organization leadership team, the Head of Customer Experience will be responsible for overseeing the entire customer lifecycle, from bookings to post-sales, ensuring a seamless experience, ensuring customer retention, driving business growth &...