Head of Customer Experience

2 weeks ago

London Area, United Kingdom The Barton Partnership Full time

The company:

A high growth, venture capital backed disruptor in a niche product market, D2C, vertically integrated across R&D, manufacturing, sales, and marketing.


The opportunity:

In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach. Reporting directly to the CXO and founder, you’ll build and scale the team across multiple locations, foster cross-functional collaboration, leverage data-driven insights, and implement innovative tools to enhance efficiency and service quality.


Your will establish and optimise the customer experience team, managing crises, developing KPIs, and ensuring continuous improvement. You will own and build out our physical customer experience and service team, currently a team of 20, driving the team towards customer growth through outbound-oriented initiatives. Additionally, you'll be tasked with elevating the team's capabilities in data, insights, and technology while spearheading global expansion efforts, including launching into new EU countries in the next couple of years. You’ll also adapt processes for international markets and stay ahead of industry trends to deliver exceptional customer journeys.


Who you are:

  • 8+ years of professional experience with recent experience leading Customer Experience in a deeply customer-centric environment.
  • Prior experience in management consulting, investment banking, data analytics, growth, operations or entrepreneurial endeavours is valued.
  • Analytical Skills: You possess a strong analytical background with problem-solving skills and an ability to identify patterns and translate data into actionable insights
  • Project Management: You excel at managing multiple projects simultaneously and thrive in a time-sensitive, fast-paced environment.
  • Emotional Intelligence: You demonstrate strong emotional intelligence, prioritise a customer-first approach, and are obsessed with customer satisfaction, ensuring the customer is always at the forefront of your solutions.
  • Autonomous and Collaborative: You can work autonomously while effectively collaborating with a wide range of partners and stakeholders.
  • Tech and AI Embrace: You embrace technological and AI advancements to measure and improve operational effectiveness.
  • Alignment with Core Principles: You align strongly with core operating principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team.

  • Head of Customer Experience

    2 weeks ago

    London Area, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Head of Brand and Store Experience

    8 months ago

    London, United Kingdom Head Office Full time

    **About the role**: We are currently recruiting for a Head of Brand and Store Experience to join the team on a permanent basis. It's an exciting time at the John Lewis Partnership as we progress with our transformation plan and focus on how we best serve our customers. John Lewis is one of the country's most loved brands and, as a co-owner, is a truly...

  • Head of Hospitality Experiences

    2 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Hospitality ExperiencesSalary: £58,000 per annumLocation: London & The CotswoldsAbout the Opportunity:We are seeking a highly experienced and skilled professional to lead our hospitality experiences team. As the Head of Hospitality Experiences, you will be responsible for developing and implementing innovative events and experiences that...

  • Head of Customer Experience

    3 weeks ago

    London, Greater London, United Kingdom Betway Group Full time

    Become a game-changer in the online gaming industry with Betway Group!We're looking for a Head of Customer Experience to develop and execute a comprehensive HVC relationship management strategy that aligns with the company's growth objectives, per region. As part of Super Group, we're driven by our shared vision to become the global leader in the online...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom Fortius Full time

    **Head of Customer Experience** **Department **Outpatients **Line Manager **Director of OP and Radiology **Line Manages **FOH Supervisors, Senior Receptionists, Concierge **Location **All Fortius Sites **Job Outline** The Head of Customer Experience will be responsible for leading and managing the end to end customer experience across Fortius. They...

  • Head of Customer Success

    2 months ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    7 days ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...

  • Head of Customer Success

    2 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    2 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Experience

    7 days ago

    London Area, United Kingdom The Barton Partnership Full time

    The company: A high growth, venture capital backed disruptor in a niche product market, D2C, vertically integrated across R&D, manufacturing, sales, and marketing. The opportunity: In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach. Reporting directly to the CXO...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom LuxDeco Full time

    LuxDeco is looking for a Head of Customer Experience who will lead the creation and implementation of an innovative strategy that delivers a trusted and unrivaled luxury experience on a global scale across multiple channels to drive customer engagement and revenue growth. **Responsibilities** Full responsibility for the customer experience department and...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom Flash Pack Full time

    **What is Flash Pack?** When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the...

  • Head of Customer Experience

    6 months ago

    London, United Kingdom Akton Recruitment Full time

    **Head of Customer Experience** **Haringey** **£53.46/hr** **Start date: ASAP** **Hybrid - 2 days in office** **Role Purpose, Context and Scope**: - Accountable for leading and managing specific Council services at a tactical delivery level, providing professional expertise, leading on a complex programme or the commissioning of services for the...

  • Head of Customer Experience and Community Innovation

    2 weeks ago

    London, Greater London, United Kingdom Royal Borough of Kingston upon Thames Council Full time

    About the RoleWe are seeking an experienced and innovative Head of Customer Experience and Community Innovation to join our team in the Royal Borough of Kingston upon Thames. As a key member of our leadership team, you will be responsible for developing and implementing strategies that improve customer experience and community innovation across the...

  • Head of Customer Experience

    3 weeks ago

    London, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Head of Customer Experience

    2 weeks ago

    London,, UK, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Head of Customer Experience

    3 weeks ago

    London, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...

  • Head of Customer Experience

    7 days ago

    London, United Kingdom Check Point Software Technologies Ltd. Full time

    Cloud Security | Full Time | Job Id: 21867 Managerial Why Join Us? As part of the Global Cloud Security Organization leadership team, the Head of Customer Experience will be responsible for overseeing the entire customer lifecycle, from bookings to post-sales, ensuring a seamless experience, ensuring customer retention, driving business growth & expansion,...

  • Head of Customer Experience

    4 days ago

    London, United Kingdom Check Point Software Technologies Ltd. Full time

    Cloud Security | Full Time | Job Id: 21867 Managerial Why Join Us?As part of the Global Cloud Security Organization leadership team, the Head of Customer Experience will be responsible for overseeing the entire customer lifecycle, from bookings to post-sales, ensuring a seamless experience, ensuring customer retention, driving business growth &...

  • Head of Student Success and Student Experience

    7 days ago

    London Area, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Position: Head of Student Success and Student Experience (HoSSSE) Location: ON-SITE, London, UK Employment Type: Full-Time, Monday to Friday Salary: £65K - £75K per annum (Market Supplement Available) Who are we? Elizabeth School of London is a UK HEI dedicated to providing relevant, high-quality university...