Head of Customer Experience

3 days ago


London, UK, United Kingdom Hired By Startups Full time

Customer Experience Lead / Head of

AI Startup - Series A

London

£75k-£110k salary + equity options & benefits


At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.


This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and already have users at many of the world’s best known tech companies.


You’ll be joining as one of the startup’s first 10 employees, with the excitement of building something from the ground up, but with the funding of a later stage startup.


About the role


As Customer Experience Lead, you will:


  • Be responsible for building the Customer Experience function from the ground up.
  • Develop internal tools & processes to deliver a highly scalable customer support function.
  • Build a culture of self-resolution through in-app help, documentation and prompts.
  • Create a well structured and comprehensive support library for users.
  • Work closely with Product & Engineering teams, representing the customer in the roadmap.
  • Contribute to bug prioritisation, working with developers to ensure issues are resolved.
  • Develop and execute test plans to ensure product quality.
  • Participate in feature discussions, providing Customer & QA insights.


About you


As Customer Experience Lead, you’ll need:


  • Prior experience leading a Customer Experience / Support function in a tech company.
  • A track record of scaling CX capability through tools and processes, rather than headcount.
  • Proficiency with support ticketing systems, analytics software and knowledge base tools.
  • Experience acting as the voice of the customer, working with Product & Engineering teams.
  • Familiarity with QA processes and tools would be beneficial.
  • The ability to thrive in a high growth tech startup environment.


Benefits


As Customer Experience Lead, you can expect:


  • £75k-£110k salary, depending on experience
  • Highly generous equity options
  • Private healthcare
  • Monthly wellness allowance
  • And more…


Office


This startup is office based (Old St) 5 days per week, with flexibility on working hours and WFH as needed. Please only apply if you’re happy with an office based role.


If you're looking for a new Customer Experience role and like the idea of joining an early stage AI startup, this could be for you. Apply now



  • London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support ServicesReporting to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom The Barton Partnership Full time

    The company:A high growth, venture capital backed disruptor in the pet products market, D2C, vertically integrated across R&D, manufacturing, sales, and marketing. The opportunity:In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach. Reporting directly to the CXO and...


  • London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Head of Student Success and Student Experience (HoSSSE)Location: ON-SITE, London, UKEmployment Type: Full-Time, Monday to FridaySalary: £65K - £75K per annum (Market Supplement Available) Who are we?Elizabeth School of London is a UK HEI dedicated to providing relevant, high-quality university programmes and...


  • London, UK, UK, United Kingdom deverellsmith Full time

    Role OverviewWe are looking for a Customer Experience Coordinator, supporting resident satisfaction at two premier London developments reporting to the Head of Customer Experience, you'll provide a seamless resident experience in collaboration with developers.Key ResponsibilitiesPrimary contact for residents, managing move-ins and addressing...


  • London,, UK, United Kingdom OJ Digital Full time

    Job Title: Head of Customer Success - HR/Payroll Tech - Start-up - up to £90k-£120k+ OTEPosition Overview: My client is looking for an ambitious, driven, and commercial leader to join their rapidly growing start-up. As Head of Customer Success, you will lead the growing CS Function, reporting directly to the Founder.In This Role, You Will:Lead and Empower...


  • London,, UK, United Kingdom The TalentPool Company Full time

    Customer Experience Lead Ecommerce experience is essentialOpportunity to develop quickly with this dynamic and exciting personal care businessSeeking candidates passionate about sustainability!My client is extremely passionate about eliminating single use plastics across the UK. Backed by leading consumer investment funds, they’re now scaling their brand...


  • London,, UK, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    DIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation.At Konversational, we are building a Managed Service team to work in partnership with customers, helping them realise tangible...


  • London,, UK, United Kingdom Bundl Full time

    Customer Experience ManagerAbout BundlBundl (formerly Sound Travel) is a pioneering disruptor in the event tourism market. We create official, ticket and hotel package experiences in partnership with event organisers and hotels. Bundl is a partnership platform that connects the event and hotel industries to create a zero risk, easy-to-implement new revenue...

  • Head Bartender

    6 days ago


    London , London, UK, United Kingdom Company of Cooks Full time

    Head Bartender - London Head Bartender 16.00 per hour London Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients...

  • Head of Programme

    1 month ago


    London, UK, United Kingdom ASSOCIATION OF COMMONWEALTH UNIVERSITIES Part time

    Job type: Fixed term post or secondment until 31 July 2025 Hours: 21 hours per week Location: Hybrid / London WC1H 9HF (We operate hybrid, flexible working practices with 40% of your time per month being office based) Join the ACU as Head of Programme to provide the overall leadership and contract management of the ACU’s contribution to the successful...


  • London,, UK, United Kingdom Ted Experience Full time

    This RoleOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.As a...

  • Head of memberships

    2 weeks ago


    London,, UK, United Kingdom Legends Tour Full time

    About this roleThe Head of memberships & playing experiences will have overall responsibility for designing, implementing and selling all the Legends Tour playing experiences to amateur golfers, and act as the ‘product owner’. The second key focus within this role will be to oversee the development and sales of our Legends Tour annual membership the...


  • London,, UK, United Kingdom Ted Experience Full time

    About Ted Experience?People, Simplified.We do bespoke workforce solutions to sell, sample, demonstrate and audit for the world’s largest companies – optimised by Ted-technology.About The Role? We are seeking an experienced and dynamic National Field Sales Manager to head up our National field sales function and manage our key account. The successful...


  • London,, UK, United Kingdom SLS Recruitment Ltd Full time

    Customer Assistants (No experience Required)Looking for a role that will support you and develop your skills within customer facing environments?Fed up and want to start earning and gaining valuable experience? Sales / customer service - Based in the centre of London our clients well established company is currently recruiting for vibrant and enthusiastic...


  • London,, UK, United Kingdom GPE Full time

    Reporting to the Flex Senior CX Manager and operating within our CX Team, the Customer Experience Manager role is key in helping us deliver a market-leading fully managed workplace experience, with the customer at its heart.At GPE we are committed to excellence and consistently delivering the brilliant basics will demonstrate this. To do that, you will...


  • London,, UK, United Kingdom Harnham Full time

    CUSTOMER EXPERIENCE MANAGER (CX)UP TO £55,000HYBRID WORKING – 1X DAY A WEEK IN ESSEX We're partnering with one of the fastest growing travel insurance organisations in the world. With a portfolio of brands covering the UK, Ireland and Australia, this is a great opportunity to work with a variety of data and really drive internal customer experience...


  • London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    UK Parliament Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system. With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen. Staff Benefits In addition to your...

  • Head of Marketing

    4 weeks ago


    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth HealthTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Seriously investing in their key departments and looking for leaders who are keen to grow!The Opportunity:Lead the marketing strategy for this exciting Health-tech...