Head of Customer Success

3 days ago


London, UK, United Kingdom OJ Digital Full time

Job Title: Head of Customer Success - HR/Payroll Tech - Start-up - up to £90k-£120k+ OTE


Position Overview: My client is looking for an ambitious, driven, and commercial leader to join their rapidly growing start-up. As Head of Customer Success, you will lead the growing CS Function, reporting directly to the Founder.



In This Role, You Will:


  • Lead and Empower a team of Customer Success Managers, fostering a customer-centric, high-performance environment.
  • Drive Retention and Expansion by collaborating with Sales and Product teams to identify upsell and cross-sell opportunities.
  • Understand Customer Needs thoroughly, providing tailored solutions to maximise their success on our platform.
  • Collaborate Closely with Product and Engineering to convey customer feedback and support feature development.
  • Influence Go-to-Market Strategy by partnering with revenue leadership and advocating for customer-focused decisions.
  • Establish Key Metrics and Processes to monitor customer health, track success metrics, and ensure exceptional experiences.
  • Manage High-Value Relationships by serving as the escalation point for strategic accounts and building connections with senior executives.
  • Inspire a Culture of Excellence, equipping your team with the tools to deliver outstanding service.


Your Skills & Experience:


  • 8+ years in Customer Success, Account Management, or a related role in SaaS, with at least 5 years in a leadership position.
  • Proven ability to build and scale effective customer success teams.
  • Expertise in the customer lifecycle and success metrics within SaaS.
  • Strong communication, negotiation, and relationship-building skills can influence senior stakeholders.
  • A data-driven mindset, using KPIs and feedback to enhance processes.


Preferred:


  • Knowledge of subscription-based models, customer lifecycle management, and retention strategies.
  • HR Tech experience
  • Strategic thinker with experience translating big-picture goals into actionable plans.
  • Proven experience in cross-functional collaboration, particularly with Sales, Product, and Engineering teams.



  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom Chairsyde Full time

    Join our movementJoin us on our mission to transform global health through innovative patient communication. As Head of Customer Success, you will lead the strategic vision and execution of all customer success initiatives, driving customer satisfaction, retention, and growth. You’ll oversee both proactive and reactive strategies, collaborating with a...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Head of Marketing

    7 days ago


    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth HealthTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Seriously investing in their key departments and looking for leaders who are keen to grow!The Opportunity:Lead the marketing strategy for this exciting Health-tech...


  • London,, UK, United Kingdom Propel Full time

    Customer Success Opportunity!I am currently representing a Cyber Security SaaS business who are looking to expand their Customer Success team. They are looking for driven individuals who are looking to make a move into a CSM.Responsibilities- Manage a Customer Portfolio: Work across various industries, sizes, and locations.Lead Customer Discovery: Understand...


  • London,, UK, United Kingdom Healthera Full time

    Customer Success Specialist - Job SpecificationHealthera is seeking a motivated, dedicated Customer Success Specialist who is passionate about technology and customer growth, and thrives in a fast-paced, data-driven environment. We’re looking for someone who is proactive, honest, and values transparency, both in their communication and their approach to...


  • London,, UK, United Kingdom ripple Full time

    About ripple⁺Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine free alternative to smoking & vaping.Whether trying to quit e-cigarettes or simply seeking a recreational plant-powered puff, ripple⁺ is revolutionising a healthier...


  • London,, UK, United Kingdom Agora Talent Full time

    Role: Customer Success ManagerLocation: Flexible (Hybrid/Remote)Industry: Education TechnologyAbout the CompanyOur client is an education technology company dedicated to enhancing student wellbeing and mental health through their pioneering platform. With an expanding global presence, they empower schools to create impactful learning environments. We are...


  • London,, UK, United Kingdom Syntasa Full time

    Job Description Customer Success Manager SYNTASA™ is looking for a a highly motivated Customer Success Manager who has demonstrated ability to manage and nurture client relationships, ensure their needs are met and their business goals are accomplished. Join our team of leading machine learning researchers, software...


  • London,, UK, United Kingdom Skills Alliance Full time

    Customer Success and Onboarding Coordinator - City of London Opportunity. We are working with a client looking for a Customer Success Professional to support in coordinating and creating a seamless experience for their clients. You'll gain experience in onboarding, delivering engaging and interactive training sessions, managing clients and internal...


  • London,, UK, United Kingdom Klimato Full time

    Customer Success ManagerIn order to apply, please upload a merged document containing both your CV and Cover Letter. See the end of this document for instructions.We’re Klimato – a company on a mission to create a more sustainable food system.We saw a clear need for the food industry to become more sustainable. So, we built the definitive solution for...


  • London,, UK, United Kingdom Klimato Full time

    Customer Success ManagerIn order to apply, please upload a merged document containing both your CV and Cover Letter. See the end of this document for instructions. Please note that this role is for individuals that can speak both English and one (or more) of French, German or Spanish to a fluent level. We’re Klimato – a company on a mission to create a...


  • London, UK, United Kingdom OwnBackup Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...


  • London,, UK, United Kingdom Arius Recruit Full time

    Customer Success Manager (Start-up) - London - SaaS - AI Driven Solution Dynamic and rapidly growing SaaS company focused on building Artificial General Intelligence that transform how businesses operate. With a commitment to innovation and a world-class team, we are on a mission to eliminate menial tasks and empower people to work more creatively.About the...


  • London,, UK, United Kingdom COREcruitment Ltd Full time

    Location: UK remote/Accessible to LondonWe are working with a growing business in hospitality martech. They are pushing forward with innovative ideas, products and people, and would like to grow their support team with a customer success manager. The ideal person will be a great networker, have lots of contacts in the hospitality industry and have excellent...


  • London,, UK, United Kingdom Red Star Search Full time

    Customer Success Manager - Hybrid (2 days per week in London)We are actively seeking experienced Customer Success Managers to join a purpose-driven Certified B Corp scale-up that's making a tangible impact in the fight against e-waste. The business specializes in recycling technology from businesses, securely purging data from devices and refurbishing...


  • London,, UK, United Kingdom Redimeer Full time

    My client is a Series A start up who provide an AI-powered HR tech platform. To date, they have raised $20 million in VC funding from some of the biggest names in tech and were part of the Y Combinator program in 2021.Their Customer Success team is responsible for providing exceptional experiences to their customers to ensure they can optimise their time and...


  • London,, UK, United Kingdom TalentCo Full time

    We are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Associate into their London headquarters, to own their existing mid-market & enterprise client relationships.Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see...


  • London,, UK, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    DIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation.At Konversational, we are building a Managed Service team to work in partnership with customers, helping them realise tangible...


  • London, UK, UK, United Kingdom Formula Recruitment Full time

    We are partnered with a rapidly growing HR and Workforce Management Software vendor based in the UK. As a leader in both the UK and Europe, they are looking for a Customer Success Manager to join their team and help improve company performance across the employee lifecycle using advanced, built-in intelligence.As the Customer Success Manager, you will...