Customer Success Associate
2 weeks ago
About the role
We are hiring a Customer Success Associate to join our clients Customer Success team to ensure that all of their current and newly acquired customers have a clear, supported and defined path to success and is responsible for delivering value, improving retention and product adoption. You will own a portfolio of digital self-service customers with substantial room to grow in their adoption of their product. As a Customer Success Associate, you will work with curating a customer success journey for these customers and ensuring that the renewal is a non-event by facilitating an easy onboarding experience, proving ROI and removing any roadblocks.
Responsibilities
- Ensure that low-touch customers have a clearly defined success journey and drive usage and adoption so that their renewal is a non-event.
- Update systems with all low-touch customer renewals
- Work on projects to remove manual tasks to make the customer experience more seamless and internally more efficient
- Help the customer define their needs and manage their timeline toward seeing value.
- Engage across the Customer's organisation and work cross-functionally within
- Red Sift to identify opportunities and risks and present recommendations &
- solutions.
- Produce and deliver internal best practices and customer user stories to make
- customers' lives easier in the form of webinars.
- Work with sales, product, and support teams to ensure that each piece of the
- journey meets customer expectations.
- Respond to customer emails, chats, and calls regarding their subscription.
- Collaborate closely with cross-functional teams to support the success of your
- customers, including Sales, Customer Marketing, and other Post-Sales functions.
- Work with the Community and Knowledge Manager and Partner Experience
- Manager to build evergreen content and resources for customers, partners and
- internally to use for education and to drive rapid product adoption and first value
- realisation.
Soft skills
- Pleasant and straightforward phone and video manner.
- Able to create, facilitate and present easy-to-follow content and webinars to existing customers
- Excellent written communication.
- Process orientation and good at capturing processes
- Organisational skills — you'll be working with many customers, and you'll need to
- have expertise in place to keep all of their needs organised.
- An understanding of market needs and current use cases of businesses using video.
- Strategically minded — you'll be helping customers come up with their overall strategy with our product
- Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day.
- The ability to shift priorities quickly when necessary.
Hard skills and experience
- Minimum 1 year's experience in customer success, customer service, technical account management/support, Onboarding Specialist, or involvement in customer success programs.
- Minimum 1 year's experience in SaaS companies, preferably in the Cybersecurity industry
- Knowledge of security technologies ideally, that which is used to secure email communications.
- Knowledge of Network security protocols, Anti-spoofing and Antiphishing concepts, tools and technologies.
- Experience with Salesforce or similar CRM tools
- Project Management methodologies a plus
-
Head of Customer Success
1 month ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Head of Customer Success
2 weeks ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Customer Success Manager
2 weeks ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.Well-funded. Over $12mil to date, solid runway and a global client base!The Opportunity:Work closely with the Head of Customer Success as the first CSM hire!As a scaling business and a developing function, the role needs someone ready to come in with...
-
Customer Success
4 weeks ago
London, UK, UK, United Kingdom Artis Works Full timeWe're a fast-growing commodities trading tech company and we're looking for a Customer Success & Operations Associate to help us cover the groundwork as we scale.In this role, you'll handle customer support queries, assist with daily operations, and contribute to product-related tasks. You’ll gain significant exposure to commodities trading...
-
Customer Success
4 weeks ago
London, UK, UK, United Kingdom Artis Works Full timeWe're a fast-growing commodities trading tech company and we're looking for a Customer Success & Operations Associate to help us cover the groundwork as we scale.In this role, you'll handle customer support queries, assist with daily operations, and contribute to product-related tasks. You’ll gain significant exposure to commodities trading...
-
Customer Success Manager
1 month ago
London, UK, United Kingdom OwnBackup Full timeOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...
-
Head of Customer Success
2 weeks ago
London,, UK, United Kingdom Bitpace Full timeReporting into the CRO, the Head of Customer Success will lead and manage the customer success team, ensuring our clients achieve their desired outcomes while using our crypto payment solutions. This role involves developing strategies to increase customer satisfaction, retention, and growth. The ideal candidate is a proactive leader with deep knowledge of...
-
Director of Customer Success
4 weeks ago
London,, UK, United Kingdom Sastra Group Full timeSastra Group is working with a software development start-up that specializes in a compliance traceability solution.One of their key hires is a Director of Customer Success. The Director of Customer Success will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role requires a...
-
Customer Success Manager
1 month ago
London,, UK, United Kingdom Propel Full timeCustomer Success Opportunity!I am currently representing a Cyber Security SaaS business who are looking to expand their Customer Success team. They are looking for driven individuals who are looking to make a move into a CSM.Responsibilities- Manage a Customer Portfolio: Work across various industries, sizes, and locations.Lead Customer Discovery: Understand...
-
Customer Success Specialist
1 month ago
London,, UK, United Kingdom Healthera Full timeCustomer Success Specialist - Job SpecificationHealthera is seeking a motivated, dedicated Customer Success Specialist who is passionate about technology and customer growth, and thrives in a fast-paced, data-driven environment. We’re looking for someone who is proactive, honest, and values transparency, both in their communication and their approach to...
-
Customer Success Manager
3 weeks ago
London,, UK, United Kingdom Global Games Show Full timeResponsibilities:Onboarding and Training:Lead the onboarding process for new customers, ensuring a smooth and positive experience.Provide training sessions to clients on product features, functionality, and best practices.Relationship Management:Develop and nurture strong relationships with key stakeholders within client organizations.Act as the main point...
-
Customer Success Manager
2 weeks ago
London,, UK, United Kingdom ThoughtSpot Full timeWhat is the job?Customer Success ManagerWe are looking for a talented Customer Success Manager (CSM) to drive adoption and success within a portfolio of top-tier customer accounts. By building exceptional relationships with each customer that you manage, you'll deliver value at all stages of the customer journey to drive mutual success and growth. If...
-
Customer Success Manager
2 weeks ago
London,, UK, United Kingdom Eurobase People Full timeEurobase is an international software and service provider to financial institutions in over 25 countries. We provide enterprise wide solutions for insurance companies, banks and other financial institutions as well as IT recruitment services.Our aim is to be recognised as thought leaders in the sectors we operate, and to deliver innovative solutions that...
-
Customer Success Manager
2 weeks ago
London,, UK, United Kingdom Propel Full timeWe're proud to be partnering with a fast-growing construction technology pioneer backed by top-tier investors and trusted by global construction firms. Their AI-powered platform is revolutionising how construction projects are managed and monitored, bringing unprecedented visibility and efficiency to the industry. With recent expansion into the US market...
-
Customer Success Manager
2 weeks ago
London, UK, UK, United Kingdom PROS Full timeAs a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership...
-
Customer Success Manager
2 months ago
London,, UK, United Kingdom Agora Talent Full timeRole: Customer Success ManagerLocation: Flexible (Hybrid/Remote)Industry: Education TechnologyAbout the CompanyOur client is an education technology company dedicated to enhancing student wellbeing and mental health through their pioneering platform. With an expanding global presence, they empower schools to create impactful learning environments. We are...
-
Customer Success Lead
2 weeks ago
London, UK, UK, United Kingdom Metica Full timeCompany OverviewMetica is an AI-based Growth Technology Platform designed specifically for games. Our platform empowers gaming studios and publishers to drive player installs, engagement, and monetisation through advanced personalisation, optimisation, and machine learning technologies. Metica delivers unified growth strategies that enhance in-app purchases...
-
Customer Success Manager
2 weeks ago
London,, UK, United Kingdom Stott and May Full timeExciting Opportunity with a Fast-Growing, Venture-Backed Company Transforming the Pharmacy IndustryThis rapidly expanding company, after achieving tremendous success in Australia by revolutionizing how pharmacies adopt technology, is now entering the UK market. Their modern, user-centric platform leverages AI and analytics to deliver efficient, secure, and...
-
Head of Customer Success
2 weeks ago
London,, UK, United Kingdom Ecomtent Full timeCompany DescriptionEcomtent is a VC based AI start-up, on a mission to help Sellers and Retailers optimize for the future of AI power search.Ideal Candidate profileThe ideal candidate will be a few years out of university, looking for their first or second job, and ready to join a demanding but exhilarating rocketship. They will be a people person, looking...
-
Customer Success Manager
2 weeks ago
London,, UK, United Kingdom CloudZone Full timeCloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale with operations in Israel, UK, Ireland, and northern Europe.We offer our customers a one-stop-shop for all their cloud needs including Cloud Migration/Modernization, DevOps, Data Solutions, Security, custom developments, and...