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Customer Experience Manager

2 months ago


London, UK, United Kingdom Harnham Full time

CUSTOMER EXPERIENCE MANAGER (CX)

UP TO £55,000

HYBRID WORKING – 1X DAY A WEEK IN ESSEX


We're partnering with one of the fastest growing travel insurance organisations in the world. With a portfolio of brands covering the UK, Ireland and Australia, this is a great opportunity to work with a variety of data and really drive internal customer experience programs across the wider business.


THE ROLE:

The Customer Experience Manager will have the following responsibilities:

  • Utilise quantitative and qualitative data, and various other data sources to generate strategic insights
  • Report insights and business recommendations to senior stakeholders
  • Helpe mentor and develop junior members of the team
  • Develop and deepen internal customer experience programs
  • Manager customer journeys across all brands and services


YOUR SKILLS AND EXPERIENCE:

The ideal Customer Insight Manager will have:

  • Knowledge of quantitative and qualitative data
  • Experience within the insurance sector is desirable
  • A background in customer experience within an agency or brand environment
  • Excellent communication skills
  • Experience with Google Analytics (GA)


THE BENEFITS:

  • A salary up to £55,000
  • Bonus
  • Pension
  • Hybrid working


Please register your interest by sending your CV to Jack Gould via the apply link on this page.