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Customer Experience Manager
2 months ago
CUSTOMER EXPERIENCE MANAGER (CX)
UP TO £55,000
HYBRID WORKING – 1X DAY A WEEK IN ESSEX
We're partnering with one of the fastest growing travel insurance organisations in the world. With a portfolio of brands covering the UK, Ireland and Australia, this is a great opportunity to work with a variety of data and really drive internal customer experience programs across the wider business.
THE ROLE:
The Customer Experience Manager will have the following responsibilities:
- Utilise quantitative and qualitative data, and various other data sources to generate strategic insights
- Report insights and business recommendations to senior stakeholders
- Helpe mentor and develop junior members of the team
- Develop and deepen internal customer experience programs
- Manager customer journeys across all brands and services
YOUR SKILLS AND EXPERIENCE:
The ideal Customer Insight Manager will have:
- Knowledge of quantitative and qualitative data
- Experience within the insurance sector is desirable
- A background in customer experience within an agency or brand environment
- Excellent communication skills
- Experience with Google Analytics (GA)
THE BENEFITS:
- A salary up to £55,000
- Bonus
- Pension
- Hybrid working
Please register your interest by sending your CV to Jack Gould via the apply link on this page.