Guest Experience Manager
3 weeks ago
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. A new era begins at the London Hilton on Park Lane. Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.
Salary: ranging between £35,000 and £37,500 per year (depending on experience)
BENEFITS · 28 days paid holiday increasing with service · Exclusive high-street discounts through Perks at Work portal · Industry-leading Team Member discounts on hotel stays for you, your family and friends · Access to leadership and development programmes through Hilton University · Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace · Reward programmes, incentives and team member recognition, as well as long service awards · 50% off in Hilton restaurants and bars (subject to individual outlets) · Refer a Friend Scheme · Uniforms provided and laundered complimentary · Free meals on shift
What will I be doing?
- You will join the Front of House Team, in the Executive Lounge area of the hotel
- Serve as the main point of contact for VIP and long-stay Guests and ensure hotel departments are fully briefed on their requirements
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist with other departments, as necessary
What are we looking for?
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Flexibility to respond to a variety of different work situations
ELIGIBILITY
In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)-
Guest Experience Manager
3 days ago
London, UK, United Kingdom The Ned Careers Full timeOur Guest Experience Centre provide exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to...
-
Guest Experience Director
1 month ago
London,, UK, United Kingdom MLS Talent Full timeMy client is looking to hire a Guest Experience Director to help lead and grow their hospitality/events team.As Guest Experience Director you will be reporting to the Head of Guest Experience to provide leadership, communication and guidance to a team of events staff delivering Guest Experience elements of each event in the region.You will be responsible for...
-
Guest Services Manager
3 months ago
London, London, UK, United Kingdom Holiday Inn London-Camden Lock Full timeAre you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us. Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar,...
-
Guest Operations Manager
1 month ago
London,, UK, United Kingdom Search Full timeAbout the Company - You are responsible for the welcoming and efficient guest experience received by all occupiers, their guests, and events at this prestigious London building. About the Role - You will work closely with the team to ensure the property and facilities service are an exceptional and memorable experience for all. Demonstrate and share the...
-
Night Assistant Guest Services Manager
3 days ago
London, UK, United Kingdom The Emory Careers Full timeNight Assistant Guest Services Manager The Emory A fantastic opportunity has arisen for a passionate and motivated Night Assistant Guest Services Manager to join the opening Guest Services team at The Emory. The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory...
-
Guest Services Agent
3 days ago
London, UK, United Kingdom The Emory Careers Full timeGuest Services Agent The Emory A fantastic opportunity has arisen for a passionate and motivated Guest Services Agent to join the opening Guest Services team at The Emory. The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub...
-
Night Guest Communication Executive
1 month ago
London , London, UK, United Kingdom The Peninsula London Full timeJob description:The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B...
-
Guest Relations Executive
1 week ago
London , London, UK, United Kingdom Jumeirah Carlton Tower Full timeGuest Relations Executive - Knightsbridge, London Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now...
-
Senior Customer Experience Operations Analyst
3 weeks ago
London,, UK, United Kingdom Akeneo: The Product Experience Company Full timeAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...
-
Account Manager
2 weeks ago
London,, UK, United Kingdom Akeneo: The Product Experience Company Full timeAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...
-
Guest Services Assistant
1 week ago
London , London, UK, United Kingdom Jumeirah Carlton Tower Full timeGuest Services Assistant - Service One - Knightsbridge, London Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand...
-
Compensation Benefits Manager
1 month ago
London,, UK, United Kingdom Akeneo: The Product Experience Company Full timeAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...
-
Mystery Shopper
2 weeks ago
London,, UK, United Kingdom Ted Experience Full timeJoin the Ted Experience Team as a Mystery Shopper for a Globally Recognised Premium Brand!Are you ready for an exciting and unique role where you get paid to visit select locations across London? Ted Experience is searching for detail-oriented and observant individuals to help maintain the high standards of one of the world’s most recognisable brands!This...
-
Account Manager
1 month ago
London,, UK, United Kingdom JLB Full timeA key client of JLB is seeking to add an Account Manager to their team to support one of their flagship accounts. They are looking for an experienced events and hospitality professional to manage high-end hospitality and guest experiences for brands at major sporting events.Key Responsibilities:Collaborating with senior leadership to design and enhance...
-
Spa Manager
2 weeks ago
London , London, UK, United Kingdom Bvlgari Hotel London Full timeSpa Manager - LondonReporting to the Spa Director, you will establish an exclusive membership base, building strong guest relations and manage an effective retention programme whilst driving and delivering Hotel brand standards.You will be responsible for the on-going development and delivery of outstanding five star guest service in Spa sales & reservations...
-
Assistant Night Manager
3 weeks ago
London , London, UK, United Kingdom Hilton Hotels Full timeAssistant Night ManagerAn Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? As Assistant Night Manager, you are responsible for managing the first impressions of our...
-
Hotel Manager
3 weeks ago
London,, UK, United Kingdom Organic Recruitment Ltd Full timeWe are excited to announce a fantastic opportunity for the position of Hotel Manager to oversee a 130+ rooms aparthotel in London.This property features several food and beverage outlets, including a rooftop terrace, so a solid background in managing dynamic F&B environments is essential! Additionally, the property is set to undergo an expansion next year to...
-
Night Duty Manager
1 week ago
London , London, UK, United Kingdom Bvlgari Hotel London Full timeNight Duty Manager - London Reporting to the Front Office Manager, you will be providing operational management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, physical defects with main focus on the lobby, guest-room area. You will be liaising internally with all departments and externally with Hotel...
-
London, UK, United Kingdom HATTY BLUE RECRUITMENT Full timeWorkplace Experience Coordinator for Pharmaceutical Company Permanent, Full-time Salary: 37k Location: Paddington About the Role: A leading Pharmaceutical company is seeking a highly organized and professional Workplace Experience Coordinator to join their dynamic team. This key role is responsible for fostering a positive, engaging, and...
-
Senior Account Manager
1 month ago
London,, UK, United Kingdom SERV Recruitment Full timeGlobal Sports & Entertainment Agency Senior Account Manager - F1London (Hybrid) I'm working with a Global Sports & Entertainment Agency, on an exciting new Senior Account Manager opportunity focussing on a Formula 1 account with a global brand. The team is looking for a hospitality specialist, experienced in Guest Programming across the F1 season....