Account Manager

14 hours ago


London, UK, United Kingdom Akeneo: The Product Experience Company Full time

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.


At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo Learn more about who we are as an employer and about our Culture and Values via our Career page.


Job description

Join us as an Account Manager, where you'll play a pivotal role in expanding Akeneo's presence within our key Mid-Market and Enterprise customers. You'll strategically drive upsell opportunities, secure retention, and ensure long-term customer satisfaction Reporting to the VP of Sales, you'll be part of the North Europe sales team, known for its strong collaboration and collective success, where every contribution is recognized and celebrated. At Akeneo, we value autonomy and trust our employees to take ownership of their work, empowering you to make impactful decisions and shape your path. With Akeneo driving innovation in the Product Experience category, you'll be joining us at an exciting time to help shape the future of this fast-evolving industry


  • Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximize account value and align with customer needs.
  • Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.
  • Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.
  • Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.
  • Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.
  • Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.


Qualifications

  • You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.
  • You have a proven track record in expanding business across business units of a given group.
  • You have experience leading contract negotiations.
  • You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.
  • You are familiar with the e-commerce and martech space.
  • You speak English fluently.


Life at Akeneo

Culture

Diverse, cross-cultural team.

Annual All Staff gathering week, office parties, team offsites

Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for smooth integration into the company


General

Competitive package and complementary health insurance.


Time off

⏰ Flexible working hours and hybrid setup (up to 3-4 days per week working from home).

26 weeks paid maternity leave (30 days paid leave if you are the second parent).

Gradual Return to Work program after maternity or adoption leave.

25 days holiday per calendar year in addition to UK Public Holidays.

️ Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year.


Health & Wellness

Individual and confidential coaching sessions with a mental health practitioner of your choice.


Equipment

Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...

A £450 personal hybrid working allowance to maximize your home office environment.


Professional Development

Participation in in-house events welcoming external guests (i.e. Meetups) or industry events.

‍ A £1,000 learning budget per employee per year.


Perks & Discounts

An £80/month Sustainable Transportation Allowance to support eco-friendly commuting options such as public transportation, biking, or carpooling if eligible.


Corporate Responsibility

Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.

Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.

‍‍ Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself


Interview process

  • Say hi If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo.
  • Meet your future manager This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
  • Meet the team Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
  • Sign your offer


At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.

So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay

Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications


  • Accounts Manager

    4 days ago


    London,, UK, United Kingdom Austin Rose Associates Full time

    Accounts Manager – Barristers – Pathway to Partnership – London – Top 70 FirmAre you an Accounts Manager seeking a step up managing a large team & portfolio at a firm that can offer you future progression to Partner? Our client is the UK's largest ACCA practice, with 20 Partners and 100 staff based out of their office in Central London. They...

  • Account Manager

    2 months ago


    London,, UK, United Kingdom Austin Rose Associates Full time

    Accounts & Outsourcing Manager – Music Department – Top 50 Firm – LondonDo you have experience working on Business Management for clients in Music ? Are you eager to diversify your accounting knowledge within a Top 50 firm?Our client, a Top 50 firm with over 40 Partners and 400 staff, are looking for someone to join their growing music division. The...

  • Management Accountant

    3 weeks ago


    London,, UK, United Kingdom Lorien Full time

    Management Accountant Fully QualifiedInside IR35My client in the Insurance industry are looking to on-board 8 Management Accountants across 3 teams there are mid - senior level positions available. The position will be for a 6 month initial contract and will be on a Hybrid basis 2-3 days a week in the office in London. Key SkillsQualified AccountantIdeally...


  • London,, UK, United Kingdom Robert Half Full time

    Robert Half is exclusively partnering with an up-and-coming hospitality company in the search of a finalist or qualified Management Accountant with Hospitality industry experience to join their dynamic team. The successful candidate will have full management accounts prep experience and be looking for a fast-paced business where they can add value at a...

  • Management Accountant

    3 weeks ago


    London,, UK, United Kingdom Robert Half Full time

    An exciting opportunity for a qualified ACA/ACCA Management Accountant to join a growing PE- backed SaaS company in the heart of Central London, Bank station. The Management Accountant will report directly into the Head of Finance and work closely with the Finance Manager. This role will be a hybrid role of 3x days a week in the office in London, Bank....

  • Account Manager

    4 months ago


    London,, UK, United Kingdom RedHolt Full time

    Role: Account ManagerCompany: Global leader, servicing technology needs of the Trust, Corporate Services, Private Client and Fund Administration sectors.Our client is a global leader, providing technology solutions to the Trust, Corporate Services, Private Client and Fund Administration sectors.Seeking an Account Manager, responsible for managing and growing...

  • Account Manager

    2 months ago


    London,, UK, United Kingdom Chesamel Group Full time

    Account ManagerLocation: HolbornWho We AreWe’re a Business Transformation Consultancy providing end-to-end solutions through human ingenuity and advanced technology to drive positive change for a better future.We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success. Which is why...

  • Management Accountant

    3 weeks ago


    London, UK, United Kingdom Goodman Masson Full time

    Are you a Management Accountant looking for your next opportunity? Do you have charity experience? Are you available immediately or on a short notice period? If so, read on… My client, a well-known charity is seeking a Management Accountant to bolster their finance team on a permanent basis. The main responsibilities of the Management Accountant are: ...

  • Management Accountant

    3 weeks ago


    London,, UK, United Kingdom Equifind Full time

    Equifind are delighted to partner with an Investment Management firm, based in the City of London. They are looking to hire a qualified management accountant to join their busy finance team and you will report to the Senior Finance Manager. Hybrid working is on offer, the team work 2 days a week in the office.About the role The Management Accountant will be...

  • Management Accountant

    3 weeks ago


    London,, UK, United Kingdom MacGregor Black Full time

    Management AccountantDo you have experience within the drinks or FMCG sector?Are you a qualified accountant or working towards your CIMA, ACCA, or equivalent?Can you work onsite in London?MacGregor Black is delighted to partner with a drinks business in their search for a Management Accountant. This is a permanent position based in London.As the Management...

  • Management Accountant

    3 weeks ago


    London,, UK, United Kingdom Fame Recruitment Full time

    An international Not-For-Profit organisation located in North-West London are recruiting for a Management Accountant to join their dynamic finance team. Candidates applying should be part qualified (ACCA, CIMA) or AAT qualified and have a good working knowledge of Xero. This role offers hybrid working and generous benefits. Duties will include;• Assisting...

  • Management Accountant

    2 months ago


    London,, UK, United Kingdom Marks Sattin Full time

    A Business Consultancy & Services company are looking to add an ambitious Management Accountant to their growing team.This is a newly created position which will report into and work closely with the Finance Manager and the wider finance function, you will be responsible for the production of the monthly Management Accounts for a number of different group...

  • Account Manager

    2 months ago


    London,, UK, United Kingdom Chemistry London Full time

    Our client is a leading independent, employee-owned creative agency, distinguished by its commitment to impact and innovation. This collaborative team of strategists and creatives partners with global brands to elevate their influence and resonance across audiences. Certified as a B Corp, they focus on creating thoughtful, social-first content and uncovering...

  • Management Accountant

    3 weeks ago


    London, UK, United Kingdom Goodman Masson Full time

    Are you a qualified Management Accountant looking for an opportunity to make a real impact? Are you Immediately Available? If so, please read on... Our client, a leading organisation in the not-for-profit sector, is seeking a dedicated professional to provide expert financial insights and support to key operational areas. This is a chance to join a...

  • Management Accountant

    3 weeks ago


    London,, UK, United Kingdom New Avenues Full time

    A leading TV production company is looking for Qualified Management Accountant to join their team on a fixed term contract basis. This is a broad and varied role that is a blend of both financial & management accounting and reporting.This award winning TV indie is known for producing ground breaking, innovative content that is loved by global audiences and...

  • Management Accountant

    2 weeks ago


    England, London, London, UK, United Kingdom Hays Accountancy and Finance Full time

    Your new company A great opportunity has arisen within a leading organisation, committed to supporting individuals affected by violence. Their mission is to provide confidential advice to help survivors build safe and strong lives. You will be working as a Management Accountant, line managing 2x Assistant Management Accountants within a medium-sized finance...

  • Account Manager

    2 months ago


    London,, UK, United Kingdom SAVVY MEDIA & DIGITAL RECRUITMENT Full time

    Title: Account ManagerLocation: London (Hybrid)Salary: Up to £30K DOEAre you ready to step up as an Account Manager with a dynamic mix of account management and sales? If so, keep reading! We’re working with a well-established client in the publication and hospitality sector. This role is ideal for someone who thrives on the challenge and rewards of a...

  • Management Accountant

    3 weeks ago


    London, UK, UK, United Kingdom Altum Consulting Full time

    Altum Consulting are partnering with a Global Media business based in central London to recruit a Management Accountant for a 15 month contract. This role will suit a Qualified Accountant with strong experience in month end/preparing management accounts and management/coaching experience. Applying candidates must be able to start in January 2025 and be...

  • Account Manager

    3 weeks ago


    London,, UK, United Kingdom Addition+ Full time

    We are looking for an Account Manager to join our client’s team! This is your chance to join an award-winning managed IT service, cloud hosting, and IT consultancy provider who focus on customers operational IT requirements, providing secure, cost effective services from datacentre, private and public cloud.What You Can ExpectLocation – London...

  • Management Accountant

    3 weeks ago


    London,, UK, United Kingdom TalentEdge Full time

    I’m currently working exclusively with a boutique FinTech firm to find a Management Accountant. The company offers payment solutions for trading services through its numerous business lines. The role has been created due to the ongoing growth YOY and increasing client base.As a Management Accountant you have responsible for the P&L, client money reporting,...