Head of Customer Experience

1 week ago


London, UK, United Kingdom The Barton Partnership Full time

The company:

A high growth, venture capital backed disruptor in a niche product market, D2C, vertically integrated across R&D, manufacturing, sales, and marketing.


The opportunity:

In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach. Reporting directly to the CXO and founder, you’ll build and scale the team across multiple locations, foster cross-functional collaboration, leverage data-driven insights, and implement innovative tools to enhance efficiency and service quality.


Your will establish and optimise the customer experience team, managing crises, developing KPIs, and ensuring continuous improvement. You will own and build out our physical customer experience and service team, currently a team of 20, driving the team towards customer growth through outbound-oriented initiatives. Additionally, you'll be tasked with elevating the team's capabilities in data, insights, and technology while spearheading global expansion efforts, including launching into new EU countries in the next couple of years. You’ll also adapt processes for international markets and stay ahead of industry trends to deliver exceptional customer journeys.


Who you are:

  • 8+ years of professional experience with recent experience leading Customer Experience in a deeply customer-centric environment.
  • Prior experience in management consulting, investment banking, data analytics, growth, operations or entrepreneurial endeavours is valued.
  • Analytical Skills: You possess a strong analytical background with problem-solving skills and an ability to identify patterns and translate data into actionable insights
  • Project Management: You excel at managing multiple projects simultaneously and thrive in a time-sensitive, fast-paced environment.
  • Emotional Intelligence: You demonstrate strong emotional intelligence, prioritise a customer-first approach, and are obsessed with customer satisfaction, ensuring the customer is always at the forefront of your solutions.
  • Autonomous and Collaborative: You can work autonomously while effectively collaborating with a wide range of partners and stakeholders.
  • Tech and AI Embrace: You embrace technological and AI advancements to measure and improve operational effectiveness.
  • Alignment with Core Principles: You align strongly with core operating principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team.



  • London,, UK, United Kingdom Hired By Startups Full time

    Customer Experience Lead / Head ofAI Startup - Series A London£75k-£110k salary + equity options & benefits At Hired By Startups, we’re working with an early stage AI startup, hiring their first Customer Experience Lead to join their team.This startup has recently closed a large Series A round from prominent US VC’s, currently growing 10x per week and...


  • London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support ServicesReporting to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Head of Student Success and Student Experience (HoSSSE)Location: ON-SITE, London, UKEmployment Type: Full-Time, Monday to FridaySalary: £65K - £75K per annum (Market Supplement Available) Who are we?Elizabeth School of London is a UK HEI dedicated to providing relevant, high-quality university programmes and...


  • London,, UK, United Kingdom The TalentPool Company Full time

    Customer Experience Lead Ecommerce experience is essentialOpportunity to develop quickly with this dynamic and exciting personal care businessSeeking candidates passionate about sustainability!My client is extremely passionate about eliminating single use plastics across the UK. Backed by leading consumer investment funds, they’re now scaling their brand...


  • London,, UK, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    DIRECT APPLICATIONS ONLY. CLOSING DATE 29th NOVEMBER 2024It's not just about deploying ServiceNow; it's about accelerating real business outcomes. The real return on investment is realised by the customer after implementation.At Konversational, we are building a Managed Service team to work in partnership with customers, helping them realise tangible...


  • London,, UK, United Kingdom Ecomtent Full time

    Company DescriptionEcomtent is a VC based AI start-up, on a mission to help Sellers and Retailers optimize for the future of AI power search.Ideal Candidate profileThe ideal candidate will be a few years out of university, looking for their first or second job, and ready to join a demanding but exhilarating rocketship. They will be a people person, looking...

  • Head Bartender

    3 weeks ago


    London , London, UK, United Kingdom Company of Cooks Full time

    Head Bartender - London Head Bartender 16.00 per hour London Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients...


  • London,, UK, United Kingdom Bitpace Full time

    Reporting into the CRO, the Head of Customer Success will lead and manage the customer success team, ensuring our clients achieve their desired outcomes while using our crypto payment solutions. This role involves developing strategies to increase customer satisfaction, retention, and growth. The ideal candidate is a proactive leader with deep knowledge of...

  • Head of memberships

    4 weeks ago


    London,, UK, United Kingdom Legends Tour Full time

    About this roleThe Head of memberships & playing experiences will have overall responsibility for designing, implementing and selling all the Legends Tour playing experiences to amateur golfers, and act as the ‘product owner’. The second key focus within this role will be to oversee the development and sales of our Legends Tour annual membership the...


  • London,, UK, United Kingdom Liberty Towers Full time

    Customer Experience SpecialistLondonHybrid - 3 days in officeWe are seeking a dedicated Customer Experience Specialist to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in Customer Success Management...


  • London,, UK, United Kingdom Harnham Full time

    CUSTOMER EXPERIENCE MANAGER (CX)UP TO £55,000HYBRID WORKING – 1X DAY A WEEK IN ESSEX We're partnering with one of the fastest growing travel insurance organisations in the world. With a portfolio of brands covering the UK, Ireland and Australia, this is a great opportunity to work with a variety of data and really drive internal customer experience...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.Well-funded. Over $12mil to date, solid runway and a global client base!The Opportunity:Work closely with the Head of Customer Success as the first CSM hire!As a scaling business and a developing function, the role needs someone ready to come in with...


  • London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    UK Parliament Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system. With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen. Staff Benefits In addition to your...

  • Head of Marketing

    1 month ago


    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth HealthTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Seriously investing in their key departments and looking for leaders who are keen to grow!The Opportunity:Lead the marketing strategy for this exciting Health-tech...

  • Head Chef

    3 weeks ago


    West London, South East, UK, United Kingdom Supermarket of Dreams Full time

    We are recruiting a HEADCHEF for Supermarket of Dreams and Notting Hill Fish & Meat Shop to oversee the production and development of our in-house takeaway range as well as the cook-at-home category for all sites. This is a hugely exciting opportunity for a passionate and driven chef who is excited about product development using the very best ingredients...


  • London,, UK, United Kingdom The JAM l Recruitment Specialists Full time

    Implementation Director / Head of Implementation / Implementation Lead wanted by an award winning Series B SaaS company in London.My client is seeking a Implementation Director / Head of Implementation / Implementation Lead to work on a scaling SaaS Product within the business, focusing on high class implementations across their European client base.The...

  • Head of Growth

    4 weeks ago


    London,, UK, United Kingdom Cranberry Panda Full time

    Head of Growth - Luxury LifestyleLondon - Hybrid (2 days in office)Up to £70,000A sustainable luxury lifestyle brand is looking for a Head of Growth to join their London Head Office. The primary focus of this role is to develop and establish an aggressive customer acquisition and sales growth plan; you will be managing PPC, paid social and...


  • London,, UK, United Kingdom Few&Far Full time

    Few&Far has teamed up with a Series A start-up based in London. Thy are looking for an ambitious, self-starting Customer Support Lead who is passionate about creating exceptional customer experiences and driving growth in a fast-paced, design-led, and iterative environment.This is a role for someone who loves the challenge of creating something from scratch...