Founding Customer Experience Lead
2 days ago
Few&Far has teamed up with a Series A start-up based in London. Thy are looking for an ambitious, self-starting Customer Support Lead who is passionate about creating exceptional customer experiences and driving growth in a fast-paced, design-led, and iterative environment.
This is a role for someone who loves the challenge of creating something from scratch and isn't afraid to roll up their sleeves and dive into the details.
What you will be doing;
- Responsible for building our entire customer support function.
- Develop and implement internal tooling, processes, policies, and documentation to deliver a world-class and scalable technical support process.
- Collaborate with product and engineering teams to provide input on the product roadmap, contribute to bug prioritisation, and liaise with developers to fix issues.
- Develop and execute test plans and test cases to ensure product quality.
- Contribute to the development of automated testing processes
What you will need;
- 4-7 years of relevant customer support experience at tech and product-driven companies.
- Proficiency with support ticketing systems, analytics software, and knowledge base management tools.
- Experience in setting up customer support functions from scratch
- Experience working with Engineering and Product teams
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