Founding Customer Experience Lead

2 days ago


London, UK, United Kingdom Few&Far Full time

Few&Far has teamed up with a Series A start-up based in London. Thy are looking for an ambitious, self-starting Customer Support Lead who is passionate about creating exceptional customer experiences and driving growth in a fast-paced, design-led, and iterative environment.


This is a role for someone who loves the challenge of creating something from scratch and isn't afraid to roll up their sleeves and dive into the details.


What you will be doing;


  • Responsible for building our entire customer support function.
  • Develop and implement internal tooling, processes, policies, and documentation to deliver a world-class and scalable technical support process.
  • Collaborate with product and engineering teams to provide input on the product roadmap, contribute to bug prioritisation, and liaise with developers to fix issues.
  • Develop and execute test plans and test cases to ensure product quality.
  • Contribute to the development of automated testing processes


What you will need;


  • 4-7 years of relevant customer support experience at tech and product-driven companies.
  • Proficiency with support ticketing systems, analytics software, and knowledge base management tools.
  • Experience in setting up customer support functions from scratch
  • Experience working with Engineering and Product teams



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