Head of Customer Experience EMEA
6 days ago
Cervin is looking for a Head of Customer Experience EMEA to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer partnerships and growth through engagement, opportunities identification, and process improvement.
Key Responsibilities:- Develop and implement customer success strategies on both operational and strategic levels.
- Serve as a strategic advisor to customers, helping them improve performance and utilization.
- Analyze data to drive operational excellence in onboarding, adoption, renewal, up-sell, and churn reduction.
- Manage and develop a team of customer success managers.
- Built strong internal relationships and collaborate cross-functionally to drive training actions, services deployment, effective support, and promoting the value of our product to customers.
- 10+ years of progressive customer/account management experience in a customer-facing organization.
- At least 5+ years in a leadership/management role in a SaaS company overseeing customer experience/success teams in a B2B environment.
- Prior experience developing and rolling out global processes and customer programs that drive performance and product/service utilization.
- Demonstrated track record of using data analytics to drive increased value for customers.
We offer a competitive salary of $130,000 per year, commensurate with experience, plus benefits, including health insurance, retirement plan, and paid time off.
-
Head of EMEA Customer Experience Lead
5 days ago
London, Greater London, United Kingdom SnapLogic Full timeAbout the RoleWe are seeking a seasoned leader to spearhead our customer experience efforts in EMEA. This is a unique opportunity for an experienced professional with a passion for driving growth through exceptional customer service.
-
Customer Experience Ambassador
2 weeks ago
London, Greater London, United Kingdom Equinix EMEA Full time**Company Overview**We are Equinix EMEA, a fast-growing global company with 20 years of continuous growth. Our innovative portfolio of high-performance products and services has created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.As...
-
Customer Experience Service Manager
2 weeks ago
London, Greater London, United Kingdom Colliers International EMEA Full timeAbout UsColliers International EMEA is a leading global commercial real estate services company with expertise in property management, leasing, and sales. Our team of experts is dedicated to delivering exceptional customer experiences for our clients.Job DescriptionWe are seeking an experienced Customer Experience Team Leader to join our team at Colliers...
-
Head of Marketing EMEA
4 weeks ago
London, Greater London, United Kingdom OFX Full timeJob Title: Head of Marketing EMEAAbout the Job:OFX is a global provider of online international payment services. We solve the complexity of moving money and enable better decisions. As the Head of Marketing EMEA, you will be accountable for delivering business goals in EMEA via localized marketing strategy and execution. You will influence the evolution of...
-
Head of Employee Experience EMEA BPO
1 week ago
London, Greater London, United Kingdom TTEC Full time**TTEC: Delivering Humanity to Business**We are on a mission to deliver exceptional experiences for our customers and employees alike. As the Head of Employee Experience in our EMEA BPO division, you will play a pivotal role in shaping the future of our Human Capital Team.With a presence in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, and...
-
Senior Customer Experience Manager
1 week ago
London, Greater London, United Kingdom Warner Bros. Discovery Full timeJob Summary:We are seeking a seasoned Senior Customer Experience Manager to join our Global Customer Experience (CX) Strategy & Ops team in EMEA.About Us:Warner Bros. Discovery is a global leader in storytelling, bringing our characters to life and creating what's next. Our diverse teams of creatives, technologists, and innovators collaborate across the...
-
Head of EMEA Distribution
7 hours ago
London, Greater London, United Kingdom Moonbug Entertainment Full timeMoonbug Entertainment seeks an experienced Senior Executive to fill the position of Head of VOD in EMEA. As a key member of our team, you will be responsible for developing and executing a commercial strategy to grow our EMEA distribution business.The ideal candidate will have a proven track record of driving revenue through creative deals, with a strong...
-
London, Greater London, United Kingdom Colliers International EMEA Full timeColliers International EMEA is a global leader in commercial real estate services, employing over 17,000 professionals operating across 68 countries with annual revenues of $3 billion.About Colliers International EMEAWe have an enterprising culture and significant insider ownership, which enables our professionals to provide a full range of services to real...
-
Strategic Financial Leader for EMEA Region
5 days ago
London, Greater London, United Kingdom Intrepid Experience Full timeAbout UsAt Intrepid Experience, we are dedicated to delivering exceptional travel experiences that inspire and educate. Our team is passionate about creating memorable journeys for our customers.We are seeking an experienced Strategic Financial Leader to join our EMEA Leadership Team. This role will be responsible for overseeing the region's financial...
-
Head of EMEA Sales Development
5 days ago
London, Greater London, United Kingdom Page Executive Full timeJob Title:Head of EMEA Sales Development">About the Role:This exciting opportunity has arisen for a Head of EMEA Sales Development to join Page Executive. As a key member of our team, you will be responsible for driving sales strategy for the EMEA region and developing existing relationships with key clients.Responsibilities:Develop and implement sales...
-
EMEA Surveillance Solutions Specialist
7 hours ago
London, Greater London, United Kingdom VIVOTEK EMEA Full timeVIVOTEK EMEA is looking for a talented Presales Engineer/Project Manager to lead our surveillance solutions initiatives in the EMEA region. As a key contributor to our team, you will oversee the successful execution of complex projects, manage technical difficulties, and ensure customer satisfaction.You will be responsible for handling presales & post-sales...
-
Presales Engineer for EMEA Region
1 day ago
London, Greater London, United Kingdom VIVOTEK EMEA Full timeVIVOTEK EMEA is seeking a highly skilled Presales Engineer to support our sales team in the EMEA region. As a key member of our sales team, you will be responsible for providing technical assistance to customers, developing sales strategies, and identifying new business opportunities. This includes collaborating with distributors and system integrators,...
-
Head of VOD EMEA
1 month ago
London, Greater London, United Kingdom Moonbug Entertainment Full timeAbout the RoleMoonbug Entertainment is seeking an experienced senior executive to fill the position of Head of VOD on a contract basis. The ideal candidate will have a strong understanding of the Kids Entertainment industry and an established UK/EMEA broadcaster network.The Head of VOD will be responsible for leading all multi-territory distribution...
-
Head of Data Sales
5 days ago
London, Greater London, United Kingdom Digital Ad-network Full timeJob Title: Head of Data Sales - EMEAWe are seeking a highly skilled and experienced professional to lead the sales of our data products across EMEA.
-
Global Supply Chain Coordinator
5 days ago
London, Greater London, United Kingdom Vita Coco EMEA Full timeVita Coco EMEA, a dynamic and ambitious business in the fast-growing coconut water market, is seeking a charismatic and results-driven Supply Chain Executive. This exciting role will play a vital part in coordinating our supply chain activities, ensuring efficiency while maintaining exceptional customer service levels.About Vita Coco EMEAWe're a passionate,...
-
Regional Customer Experience Manager EMEA
2 weeks ago
London, Greater London, United Kingdom Fluence Energy Full timeFluence is a global leader in intelligent energy storage and optimization software for renewables and storage.We are transforming the way we power our world for a more sustainable future.The Regional Customer Experience Manager plays a critical role in driving Fluence's CX strategy across the EMEA region.This position reports to the Senior Marketing Manager...
-
Head of Marketing EMEA
3 weeks ago
London, Greater London, United Kingdom Janus Henderson Full timeMarketing Strategy DevelopmentAs the Head of Marketing EMEA, you will work closely with senior leaders to establish and execute a comprehensive marketing strategy for the region.The successful candidate will have a proven track record of developing and implementing successful marketing campaigns that drive business growth and meet or exceed sales...
-
Head of EMEA Partnerships
4 weeks ago
London, Greater London, United Kingdom airwallex Full timeAbout the RoleThe Head of GTM Partnerships for the EMEA region will play a crucial role in driving business growth by identifying, developing, and managing strategic and GTM partnerships across the EMEA region.This individual will be responsible for forming and nurturing key relationships with partners that align with the company's business objectives,...
-
UK Presales Engineer
1 day ago
London, Greater London, United Kingdom VIVOTEK EMEA Full timeVIVOTEK EMEA is seeking a highly skilled UK Presales Engineer to join our team. As a key member of our sales team, you will be responsible for the successful implementation of our projects in the EMEA region. This includes managing complex customization specifications, collaborating with distributors and system integrators, and ensuring that all parties have...
-
Head of EMEA Counterparty Risk
2 weeks ago
London, Greater London, United Kingdom Marex Spectron Full timeJob SummaryWe are seeking an experienced Head of EMEA Counterparty Risk to lead our counterparty risk function across the Marex EMEA client base. As a key member of our credit risk team, you will be responsible for monitoring and assessing counterparty risk exposures, providing recommendations for credit facilities, and collaborating with global teams to...