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Service Desk Manager
2 months ago
We have a fantastic opportunity for an experienced customer service manager who has worked within a role which involved coordinating and scheduling of deliveries or the scheduling of appointments to join this livelyDriver required Up to £33000Chelmsford - free parking - Proression - Opportunities - New role You will be responsible for managing and motivating a customer service team, working to ensure the service provided encourages and promotes repeat business.Duties will includeMaking logistic decisions, Resolving issues• Set performance goals, conduct evaluations, and encourage a positive team culture. Coordinate team efforts to deliver consistent, high-quality service.• Address and resolve client inquiries and issues promptly.• Work closely with the Transport Team Lead and Operations Manager to ensure customer service is completed to customer expectations.• Organise calls to be made each week and obtain a sample size to truly reflect what our customers are thinking about the services they receive.• Manage and maintain customer reviews channels such as Trustpilot, Google, Facebook etc.• Oversee the use of management tool in the customer service team.• Provide weekly reports about call activity, team performance, eSQi data, reviews and more.• Develop and coach the team, including performance management when required.Essential skills/experience required:Experience with managing a customer service team or help desk essentialLogistics or coordinating skillsCoordinating and scheduling either repairs, deliveries or servicingProficient in using MS Excel - essential , Word, Outlook.Strong organisational and administrativeAble to produce and interpret performance and management reports.Able to participate and provide in put in management meetingsSalary - £30K - £33K depending on experience.This is a growing expanding company wins lot of opportunities