Customer Service Manager
2 weeks ago
Driver required due to location - Chelmsford - free parking
Progression - Opportunities - New role
You will be responsible for managing and motivating a small customer service team, working to ensure the service provided encourages and promotes repeat business.
Duties will include
Making logistic decisions, Resolving issues if they arise and managing the staff day to day
• Set performance goals, conduct evaluations, and encourage a positive team culture. Coordinate team efforts to deliver consistent, high-quality service.
• Address and resolve client inquiries and issues promptly.
• Work closely with the Transport Team Lead and Operations Manager to ensure customer service is completed to customer expectations.
• Organise calls to be made each week and obtain a sample size to truly reflect what our customers are thinking about the services they receive.
• Manage and maintain customer reviews channels such as Trustpilot, Google, Facebook etc..
• Oversee the use of management tool in the customer service team.
• Provide weekly reports about call activity, team performance, eSQi data, reviews and more.
• Develop and coach the team, including performance management when required.
Essential skills/experience required:
Experience with managing a customer service team or help desk essential
Logistics or coordinating skills ideal
Coordinating and scheduling either repairs, deliveries or servicing ideal
Proficient in using MS Excel - essential , Word, Outlook.
Strong organisational and administrative
Able to produce and interpret performance and management reports.
Able to participate and provide in put in management meetings
Driver
Salary - £30K - £33K depending on experience.
This is a growing expanding company offering lots of opportunities
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