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Customer Service Representative
2 months ago
Job Opportunity:
Customer Service Specialist
About the Role:
We are seeking a skilled and dedicated Customer Service Specialist to join our Aftersales Team at Lookers.
Key Responsibilities:
- Scheduling and coordinating vehicle maintenance and repair tasks for our customers
- Providing customers with information on warranty coverage and recommending additional services or products
- Collaborating with the Aftersales department to manage and arrange appointments efficiently
- Communicating with customers on expected completion times and ensuring clear communication while their vehicle is in the service department
- Maintaining accurate customer records and ensuring all bookings are documented in the system
Requirements:
- Excellent communication and interpersonal skills
- Ability to convey technical information clearly and succinctly
- Familiarity with dealer systems and software
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
A competitive salary and bonus structure, opportunities for career development and growth, and a dynamic and supportive work environment.