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Customer Service Representative

2 months ago

Chelmsford, Essex, United Kingdom Service Care Solutions Ltd Full time

We are seeking a skilled Customer Service Representative to join our team at Service Care Solutions Ltd. As a Housing Enquiry Advisor, you will be the first point of contact for our customers, providing outstanding service and support over the phone.

Key Responsibilities:
  • Provide advice and information on housing-related topics, helping residents navigate their options and services.
  • Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
  • Offer compassionate support to vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to establish genuine human connections with a diverse range of customers. Computer literacy and multitasking skills are also essential.

We offer a competitive hourly rate of £18.52 (LTD company rate) or £14.61 (PAYE equivalent) inclusive of holiday.