Customer Service Representative
4 days ago
Welcome to Horizon Parking Ltd, a leading car park management company with a strong commitment to employee growth and development. As a Customer Call Advisor, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our parking services nationwide.
We offer a competitive salary of £22,000 per annum, plus up to £3000 extra per annum performance-related pay scheme, Annual Bonus Scheme, Penfold Pension, Statutory Sick Pay, and 23 days holiday plus bank holidays. You will also enjoy additional benefits, including Health care cash back scheme, Mental Health and Well Being Programmes, Employee discount scheme, Cycle to Work scheme, Death in Service benefit, Enhanced paternity leave, Employee of the Month Awards, Yammer monthly lottery, Regular ad-hoc monetary recognition, Paid DBS application, and Access to free online training.
The ideal candidate will possess excellent organisational skills, strong customer service background, excellent interpersonal skills, good verbal and listening communications skills, effective time management skills, Basic IT, literacy and numeracy skills, Pro-active and self-motivated, with a can-do attitude.
In this role, you will be expected to answer a high volume of inbound calls in a timely and friendly manner, provide information on the company's products, services, and generate interest current offers, Research the required information using available resources, Route calls to other team members as necessary, Make relevant notes from customer interactions and log them correctly, Identify any issues that customers may have and offer resolutions where possible, Report customer feedback, Complete call logs and reports, Manage & update location databases, Provide excellent customer service, and Any additional business needs as and when required.
As a Customer Call Advisor, you will work closely with the team to ensure that customers receive the highest level of service. You will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our services. Your excellent communication skills and patient approach will enable you to provide a positive experience for our customers, resulting in increased customer satisfaction and loyalty.
We are looking for a patient and organised individual who has excellent communication skills to work as a Customer Call Advisor. The successful candidate will be able to dedicate themselves to offering outstanding customer service for 35 hours per week, working Monday to Friday. If you believe you have the skills and experience necessary, please apply online today.
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