Customer Service Representative

4 weeks ago


Chelmsford, Essex, United Kingdom careers4a - Jobboard Full time

Job Title: Customer Service Representative

Contract Type: Temporary ongoing

Work Pattern: Full time and part time

We are seeking a Customer Service Representative to provide outstanding customer service to a diverse range of customers and residents over the phone.

You will be the first point of contact, providing advice and assistance on a range of housing-related enquiries, diagnosing and troubleshooting issues, and booking in repairs.

As a Customer Service Representative, you will also be responsible for fielding customer account queries, assisting with billing inquiries, and providing guidance on payment options and account management.

You will work closely with our team to provide compassionate support to our most vulnerable residents via our careline service.

Key Responsibilities:

  • Provide advice and information on a wide range of housing-related topics
  • Field customer account queries and assist with billing inquiries
  • Provide guidance on payment options and account management
  • Support vulnerable residents via our careline service

Requirements:

  • Computer literacy and multitasking skills
  • Flexible and proactive approach to work
  • No previous housing experience or knowledge necessary

Pay: £14.61 per hour (LTD company rate), inclusive of holiday

How to Apply: Please contact Lewis at Service Care Solutions on 01772 208 966 or send an email to Lewis



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