Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Contract Type: Temporary ongoing
Work Pattern: Full time and part time
We are seeking a Customer Service Representative to provide outstanding customer service to a diverse range of customers and residents over the phone.
You will be the first point of contact, providing advice and assistance on a range of housing-related enquiries, diagnosing and troubleshooting issues, and booking in repairs.
As a Customer Service Representative, you will also be responsible for fielding customer account queries, assisting with billing inquiries, and providing guidance on payment options and account management.
You will work closely with our team to provide compassionate support to our most vulnerable residents via our careline service.
Key Responsibilities:
- Provide advice and information on a wide range of housing-related topics
- Field customer account queries and assist with billing inquiries
- Provide guidance on payment options and account management
- Support vulnerable residents via our careline service
Requirements:
- Computer literacy and multitasking skills
- Flexible and proactive approach to work
- No previous housing experience or knowledge necessary
Pay: £14.61 per hour (LTD company rate), inclusive of holiday
How to Apply: Please contact Lewis at Service Care Solutions on 01772 208 966 or send an email to Lewis
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