Customer Service Representative

4 weeks ago


Chelmsford, Essex, United Kingdom Cooks Motor Group Full time

At Cooks Motor Group, we're seeking a skilled Customer Service Representative to join our team. As a key member of our Contact Centre, you'll be responsible for maintaining regular contact with our customers, managing inbound and outbound calls, and maintaining a high standard of current product, process, and system knowledge.

Key Responsibilities:

  • Maintain regular contact with our customers
  • Manage inbound and outbound calls
  • Maintain a high standard of current product, process, and system knowledge
  • Adopt a sales approach regarding upselling
  • Maintain accurate customer records
  • Deal with customer complaints
  • Maintain good housekeeping standards and orderly administration of your work

What We're Looking For:

  • Customer awareness
  • Highly motivated
  • Ability to work to deadlines and targets
  • Strong teamwork skills
  • Confident and professional communication skills

Why Work for Cooks Motor Group:

We offer a range of benefits, including accelerated training pathways, state-of-the-art facilities, and a family-friendly benefits package. Our core values of Respect, Integrity, Transparency, Teamwork, and Professionalism guide everything we do.



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