Customer Service Representative

3 weeks ago

Chelmsford, Essex, United Kingdom Service Care Solutions Full time
Job Title: Customer Service Advisor

Locations: Chelmsford, Essex

Contract Type: Temp ongoing

Work Pattern: Full time and part time

We are seeking a skilled Customer Service Advisor to provide exceptional customer service to a diverse range of customers and residents over the phone. As a key point of contact, you will be responsible for providing advice and assistance on a range of housing-related enquiries, diagnosing and troubleshooting issues, and booking in repairs. You will also be supporting vulnerable residents via our careline service.

Part-time CSA Role: 20 hours per week, with 5 shifts of 4 hours each, Monday to Friday. Shift options are 11:00-15:00 or 13:00-17:00 (one vacancy per shift).

OOH (Out of Hours) Role: 20 hours per week, averaged over a two-week rota. Weekday shifts are 17:00-22:00, and weekend shifts are 08:00-16:30 (includes a 1-hour unpaid lunch).
Week 1: Monday, Thursday, Friday
Week 2: Tuesday, Wednesday, Saturday, Sunday

Weekend Role: 20 hours per week, working Saturdays and Sundays from 11:00-22:00, with a 1-hour unpaid lunch.

Full-time Night Shifts: A 4 on / 4 off rotation, working from 17:00-04:00 with a 1-hour unpaid lunch.

  • Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
  • Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
  • Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
  • Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Candidate Requirements
  1. Call centre experience
  2. Excellent communication and problem-solving skills
  3. Ability to establish genuine human connections with a diverse range of customers
  4. Computer literacy and multitasking skills
  5. Flexible and proactive approach to work
  6. No previous housing experience or knowledge necessary

The pay rate for the role is £18.52 per hour (LTD company rate) or £14.61 per hour (PAYE equivalent), inclusive of holiday.

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