Customer Service Advisor
6 months ago
**Salary £24,000 per year + Performance Bonus**
We are recruiting for a **Customer Service Advisor** to join our friendly team based in Great Baddow. This is a great opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.
As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead and your responsibilities will include but are not limited to:
- Work closely with the transport planners in order to ensure customers are getting the service they have been promised
- Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate
- Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer
- Provide reactive and proactive support to increase customer retention
- Manage and resolve issues raised via our case management system
- Ensure all missed calls are followed up
- Provide ETAs and servicing history to customers when requested
Due to our "farm" office location your own transport is essential as we are 2 miles from public transport.
Hours Mon-Fri 08:30 - 17.30
If you feel the above position is for you and think you would like to join us and be part of the team then **please send us your CV ASAP**.
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: £24,500.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Quarterly bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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