Customer Service Advisor

5 months ago

Chelmsford, United Kingdom detoxpeople Ltd Full time

**The Company**

detoxpeople Ltd are an established e-commerce business based in Essex, offering high-quality food supplements to a rapidly expanding UK and Worldwide customer base.

Established in 2009, our loyal customer base are knowledgeable consumers with a passion for health and well-being, alongside practitioners who are looking to provide their clients with a reliable supplier and individuals who simply want to improve their own health. We work hard to provide a wide range of premium products, nutritional advice and a first-class service to each and every customer. The company is experiencing an exciting period of growth and we are looking to expand our customer service team.

**The Role**

We are looking for a motivated, Customer Service Advisor to join our friendly team based at our Boreham location.

You will be an integral part of the company's team, delivering an unrivalled customer service experience through prompt, effective and professional management of orders and enquiries. You will also be required to assist with data entry, inventory management and various administrative tasks.

**Duties**
- General administrative tasks including handling returns, inputting product data and simple website updates
- Processing orders and payments from a variety of channels
- Resolving concerns and complaints efficiently and professionally
- Supporting your colleagues to succeed as a team
- Inventory Management

**You**
- Excellent telephone manner.
- Excellent written and spoken English.
- Good IT skills with knowledge of ecommerce. (working knowledge of WooCommerce advantageous)
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues.
- Enjoys working and supporting a team, but can always be relied upon to work as an individual.
- Keen to learn, develop skills, and progress within our industry.
- Previous retail experience with supplements or nutrition knowledge would be advantageous but not essential.

**Details**

Immediate start.
Office hours are Monday - Friday 8.30am - 5.30pm
20 days holiday, plus bank holidays.
Salary up to 25k depending on experience
The role is a full time, permanent position after an initial probationary period.

IMPORTANT - Applicants will need access to their own vehicle, we are not on any public transport routes.

POLITE REQUEST - NO AGENCIES PLEASE
- **Previous applicants need not apply**_

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- CHELMSFORD, CM3 3BE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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