Customer Service Advisor
2 days ago
**Customer Service Advisor - £18,000 to £24,000 + Benefits -Chelmsford**
**The Role
Do you enjoy working in a target driven environment? Can you proactively identify opportunities for cross-sells, up-sells and lead generation? If so, we have a new challenge for you.
We are looking to hire a new team member within Sales and Customer Service in our Writtle office who will look to deliver the best possible service to our customers. Whether you’re discussing a policy renewal/retention, answering general queries, providingquotations or looking at additional insurance options.
You will bring your personal style to the customer conversation and ask effective questions to help gain an understanding of how we can find the best solutions for our new and existing customer base.
At NFU Mutual we believe our success doesn’t come from products alone - it’s also down to employees and what they bring to the customer journey.
**Key Responsibilities:
The key responsibilities of a Customer Service Advisor include, but are not limited to:
- Handle customer enquiries, answering any questions and queries in person, over the phone, or online.
- Provide support and comprehensive product / service information to customers.
- Build relationships with customers.
- Look for cross-selling opportunities to increase individual purchase value and overall sales
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
**The Company
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work”
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and theytrust us to be financially sustainable, so we are successful now and in the future.
We're here for our members, communities and employees to provide a great experience.
**The Benefits
- Salary £18,000 to £24,000 (depending on experience)
- Free car parking
- 20 days holiday + Bank Holidays
- Cert CII Qualification Available
**The Person
The key skills and qualities of a Customer Service Advisor:
- A passion for delivering excellent customer service and the ability to work toward targets or key performance indicators, whether you’re looking to start your career in insurance or just trying to find your next step within the industry.
- Communication is a big part of your role and it’s important you feel comfortable building rapport with customers over the phone and can proactively look for ways to find the best solutions/outcomes for customers.
- We provide an extensive in-house training programme designed to give you all you need to speak confidently over the phone about our products and what we can provide.
- A minimum of 5 GCSEs A-C, or equivalent including Maths and English.
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