Incident Command Desk Supervisor

3 months ago


Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

Responsible for the effective and efficient mobilisaiton and direction of significant or unusual incidents in conjunction with the EOC Duty Manager and Duty Tactical Commander. Responsible for HART deployment across the regional in line with current deployment protocol’s. Be a point of expertise within the duty team for major / significant incident management and provide line communication link between EOC and specialist ops teams

This is a busy role, but one that offers an excellent sense of achievement. This opportunity places you at the very forefront of incident management within a control room setting.

The Tactical Operations (TOC) centre consists of a small but dedicated and highly effective team.

You will be given the opportunity to learn from ICD and Duty Tactical commanders and encouraged to rise to all challenges and opportunities.

As an ICD supervisor you will undergo Operational Commander training.

Duties & Responsibilities

Responsible for the monitoring and processing of emergency 999 calls from the general public. Analysing a patient’s condition and situation to obtain an appropriate AMPDS category and relevant specialist ambulance response determinant code.

Responsibilities in line with those of the main duties and responsibilities of a Dispatch Team Leader

To provide a liaison role between the Command Structure in the event of a major Incident

Provide team expertise in Major Incident preparedness. Ensure that the whole team are current with procedures relating to extraordinary events



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