Service Supervisor

3 weeks ago

Chelmsford, United Kingdom Tesla Full time

What to Expect
- At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. None of this is possible without a strong team behind the scenes, where our Parts team play a critical role in the service operation, offering fundamental support to both Technicians, Front of House and customers. Together they constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do
- Supervise the health and safety compliance across the center, setting the tone and always leading by example
- Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
- Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
- Motivate, lead and inspire the team in continuous improvements and efficiencies
- Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases
- Identify any training needs within the team and arrange relevant training courses as required
- Identify any roadblocks disturbing work flow and ensure that each individual has the tools and training to perform their role successfully
- Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant
- Hold daily meetings with the team, outlining expectations and workload for the day ahead
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
- Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
- Adopt new digital tools with ease and adapt quickly to new process changes

What You’ll Bring
- Experience as a Lead Service or Parts Advisor within Tesla is preferred
- Proven ability to lead by example and be innovative with processes and efficiencies
- Analytical ability to understand and impact key performance indicators
- Problem solving initiative to fix problems when they arise, but also understand why and how they happened
- Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
- A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
- Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
- Possess the ability to build trust with your team and your Manager
- Digitally savvy - ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Able to communicate, read, and write effectively in the English language, and other local languages if required
- Must have and continue to maintain a valid driving license and safe driving record

  • Community Payback Supervisor

    2 weeks ago

    Chelmsford, United Kingdom Service Care Solutions - Criminal Justice Full time

    **Community Service Supervisor** **LOCATION: Chelmsford - Essex** **HOURS**:Full time Monday - Friday **PAY RATE: £15.40** An excellent opportunity has arisen for a Community Service Supervisor with IMMEDIATE START. Our client require someone with preferably experience of supervising groups of individuals. Health and safety knowledge preferable. Must to be...

  • Customer Service Supervisor

    4 weeks ago

    Chelmsford, Essex, United Kingdom Toolstation Limited Full time

    Job DescriptionThis Customer Service Supervisor role involves leading a team of sales assistants in delivering excellent customer service and meeting sales targets. The successful candidate will have previous experience in a similar role and a strong understanding of customer needs.The estimated salary for this role is £38,000 - £52,000 per annum.

  • Customer Service Supervisor

    1 month ago

    Chelmsford, Essex, United Kingdom Holroyd Howe Full time

    Job Summary">We are seeking a seasoned Front of House Supervisor to lead our catering operations team at Holroyd Howe. The ideal candidate will have a strong background in customer service, leadership, and team management.This is a full-time position with a competitive salary of £13 per hour, plus benefits. You will work closely with our team to deliver...

  • Workshops Supervisor

    7 months ago

    Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

    As part of the EEAST Fleet and Workshops transformation plan, we are recruiting another workshops supervisor for the Essex region (Based at either Southend or Chelmsford). The post holder will be responsible for the efficient and cost effective running of 2 of the Trusts busiest Workshops, keeping lost unit hours due to vehicle failure, to a...

  • Supervisor

    7 months ago

    Chelmsford, United Kingdom Giggling Squid Full time

    **Supervisor**: Chelmsford Giggling Squid - Chelmsford- up to £13.50**Supervisor** Giggling Squid is the largest Thai restaurant group in the UK, a family-run business which celebrates the spirit of Thai mealtimes - plentiful dishes, bold flavours and exotic ingredients to be shared and enjoyed together. When you join us, you become part of the Giggling...

  • Floor Supervisor

    2 weeks ago

    Chelmsford, United Kingdom Antony James Recruitment Ltd Full time

    Antony James are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customer's ordersas needed, and maintaining good working relationships with suppliers. You should also be able to...

  • Supervisor

    8 months ago

    Chelmsford, United Kingdom Giggling Squid Full time

    Chelmsford Giggling Squid - Chelmsford- up to £13.50**Restaurant Supervisor** Giggling Squid is the largest Thai restaurant group in the UK. At the heart of Giggling Squid are the incredible people, each of whom shares the generosity of spirit that lies behind every great guest experience, from our skilled chefs, to our welcoming front of house staff. We...

  • Cover Supervisor

    7 months ago

    Chelmsford, United Kingdom We Educate Recruitment Ltd Full time

    **Position: Cover Supervisor** **Location: Chelmsford** **Company**: We Educate We are currently seeking a dedicated Cover Supervisor to join a vibrant Secondary School in Chelmsford. As a Cover Supervisor, you will play a crucial role in supporting KS3 and KS4 classes, ensuring continuity in learning and maintaining a positive classroom...

  • Catering Supervisor

    2 weeks ago

    Chelmsford, United Kingdom Call of the Wild Zoo Full time

    **Full Time Role Available** We are looking for a passionate Catering Supervisor to fill a new, exciting opportunity that has arisen within our fantastic catering team at Call of the Wild Zoo. As a supervisor you will contribute to the management of our catering team by overseeing quality of service and colleague performance, allocating tasks, supporting...

  • Supervisor

    3 weeks ago

    Chelmsford, United Kingdom Smiggle Full time

    Smiggle, the world's hottest retail stationery brand, was born in Melbourne Australia in 2003 and is now taking over the UK & Ireland! The original creators of colourful, fun and fashion-forward stationery are looking for talented individuals to help lead this Australian brand's rapid and exciting expansion plan in the UK & Ireland. Everything you need for...

  • Supervisor

    2 weeks ago

    Chelmsford, United Kingdom Smiggle Full time

    Smiggle, the world's hottest retail stationery brand, was born in Melbourne Australia in 2003 and is now taking over the UK & Ireland! The original creators of colourful, fun and fashion-forward stationery are looking for talented individuals to help lead this Australian brand's rapid and exciting expansion plan in the UK & Ireland. Everything you need for...

  • Leon Supervisor

    7 months ago

    Chelmsford, United Kingdom LEON Restaurants Full time

    **Role**:LEON Supervisor **Location**:Chelmsford, CM1 1GH **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to £11.15 per hour **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:LEON Restaurants We are looking for a dedicated Supervisor / Shift Leader who can lead, inspire and motivate a team to join our welcoming LEON...

  • Floor Supervisor

    3 weeks ago

    Chelmsford, United Kingdom Las Iguanas Chelmsford Full time

    Time for Work? More like Showtime! Listed as a Times Top 100 Best Company to Work for, 2019, at Las Iguanas our people and their happiness is our key ingredient to our recipe for success! We are looking for a knowledgeable and charismatic Floor Supervisor to join our Latin carnival everyday celebration! Let's start with the best bits... With Las Iguanas...

  • Incident Command Desk Supervisor

    7 months ago

    Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

    Responsible for the effective and efficient mobilisaiton and direction of significant or unusual incidents in conjunction with the EOC Duty Manager and Duty Tactical Commander. Responsible for HART deployment across the regional in line with current deployment protocol’s. Be a point of expertise within the duty team for major / significant incident...

  • Retail Supervisor

    7 months ago

    Chelmsford, United Kingdom Deichmann uk Full time

    Deichmann have an exciting new opportunity with an immediate start for a Supervisor to join the team. In return for your hard work, you will be offered a competitive hourly rate of up to £11.62 per hour + non contractual performance related bonus. Are you looking for a more exciting challenge in your retail career? If yes, then Deichmann is the place for...

  • Build Supervisor

    3 weeks ago

    Chelmsford, United Kingdom Jonathan Lee Recruitment Full time

    Build Supervisor £35,000 to £40,000 plus Bonus & Benefits Cambridge / Chelmsford Telecommunications Our client is an Ambitious, Loyal and Proud organisation who wholeheartedly believe in their core values. They are currently on a mission to ensure rural communities can access future ready, hyper fast, full fibre broadband. After securing a total of...

  • Asbestos Removal Supervisor

    3 weeks ago

    Chelmsford, United Kingdom DKF Recruitment Ltd Full time

    Asbestos Removal Supervisor. Up £170 per day (DOE) Plus van, fuel card, pension scheme, etc. Essex. DKF are representing an award-winning environmental services client who are looking for Asbestos Removal Supervisor’s to join their team. What your core responsibilities would be: · Supervise and coordinate the activities of Asbestos Removal Operatives on...

  • Asbestos Removal Supervisor

    2 months ago

    Chelmsford, United Kingdom DKF Recruitment Ltd Full time

    Asbestos Removal Supervisor. Up £170 per day (DOE) Plus van, fuel card, pension scheme, etc. Essex. DKF are representing an award-winning environmental services client who are looking for Asbestos Removal Supervisor’s to join their team. What your core responsibilities would be: · Supervise and coordinate the activities of Asbestos Removal...

  • Asbestos Removal Supervisor

    2 months ago

    Chelmsford, United Kingdom CV-Library Full time

    Asbestos Removal Supervisor. Up £170 per day (DOE) Plus van, fuel card, pension scheme, etc. Essex. DKF are representing an award-winning environmental services client who are looking for Asbestos Removal Supervisor’s to join their team. What your core responsibilities would be: · Supervise and coordinate the activities of Asbestos Removal...

  • Painter Decorator

    2 weeks ago

    Chelmsford, United Kingdom Service Care Full time

    The role is full time working Monday to Friday covering the Chelmsford area. - YOU CANNOT BE SELF EMPLOYED FOR THIS POST. **The role.** 1. Going from Property to Property carrying out basic painting and decorating in void homes within agreed timescales and to a high standard. 2. Liaise with merchants to obtain the correct materials to complete tasks. 3....