Customer Service Specialist

3 weeks ago


Chelmsford, Essex, United Kingdom Essex Police Full time

Exciting Opportunity with Essex Police:

Become an integral part of Essex Police, a team dedicated to ensuring community safety. We are seeking Contact Centre Officers who possess experience in call handling, customer relations, or front desk operations. Your responsibilities will include managing a variety of inquiries, encompassing both urgent and routine communications, to safeguard the residents of Essex.

Core Responsibilities:

  • Evaluate and respond to incoming calls, emails, and face-to-face interactions
  • Collect vital information and document details with precision
  • Deliver exceptional customer service while setting realistic expectations
  • Operate effectively in a dynamic environment, addressing diverse scenarios

Qualifications:

  • Excellent verbal and written communication abilities
  • Proficient in utilizing computer systems
  • Prior experience in a call centre or customer service environment is preferred
  • Must possess a GCSE in English at grade C or higher, or an equivalent qualification

Benefits of Employment:

  • Competitive remuneration between £24,921 and £27,351 annually
  • Pension scheme and sick leave benefits
  • Complimentary parking and access to on-site fitness facilities

If you are seeking a fulfilling and challenging career path, consider this opportunity with Essex Police Contact Centre.

Job Type: Full-time, Permanent

Schedule:
  • Availability for day shifts, night shifts, and weekends is necessary


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