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Technical Service Specialist

3 months ago

Chelmsford, Essex, United Kingdom Concept Resourcing Full time £35,000

POSITION:
Technical Service Specialist for Office Equipment

COMPENSATION:
up to £35,000 + vehicle, fuel allowance, negotiable holidays, pension plan, etc.

Concept Resourcing is actively seeking a skilled Technical Service Specialist in the office equipment and managed print services sector due to the growth of our service team.

Key Responsibilities:

  • Service, repair, and maintain photocopiers and multifunction devices (MFDs).
  • Ensure repair and maintenance standards align with company expectations.
  • Deliver outstanding customer service consistently.
  • Participate in training sessions to enhance skill sets.
  • Troubleshoot software issues effectively.
  • Install and relocate hardware as necessary.
  • Conduct proactive maintenance visits across the client base as required.
  • Engage in monthly and quarterly service review meetings as needed.
  • Possess broad experience in IT services across various sectors, including both private and public.
  • Understand customer visibility and requirements for our services.

We value the ability to present services consistently and reliably across all types of requests within the team and the organization as a whole.

Execute tasks efficiently and maintain accurate records to facilitate timely billing.