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Technical Services Specialist

1 month ago

Chelmsford, Essex, United Kingdom https:www.energyjobline.comsitemap Full time

We are seeking a skilled Technical Services Specialist to lead our installations team. The role offers leadership and improvement opportunities alongside an opportunity to continue building out an ever-growing team.

Key Responsibilities:

  • Install and configure point of sale hardware and software systems at customer locations, ensuring they are properly integrated with existing infrastructure.
  • Perform routine maintenance, troubleshoot hardware and software issues, and make necessary repairs to ensure uninterrupted system functionality.
  • Provide training and support to end-users and employees on how to use and troubleshoot the point-of-sale systems effectively.
  • Stay up to date with the latest advancements in point-of-sale technology and remain proficient in diagnosing and resolving technical issues.
  • Maintain accurate records of service calls, inventory, and equipment status, and provide timely reports to the service team and management.
  • Foster positive customer relationships by delivering exceptional service, resolving customer inquiries and issues promptly, and maintaining a professional and courteous demeanor.

Requirements:

  • Proven experience in point of sale systems installation and maintenance.
  • Strong technical skills and knowledge of point of sale technology.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.