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Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Specialist at HMP Chelmsford Prison Library. As a key member of our team, you will play a vital role in delivering a high-quality library service to prisoners, while also providing administrative and support activities.
Key Responsibilities- Support the Delivery of Library Services: Work closely with the Prison Library Supervisor to deliver a library service that meets the needs of prisoners, including providing access to books, resources, and other materials.
- Provide Excellent Customer Service: Offer high-quality support, advice, and guidance to prisoners, Prisoner Orderlies, and other stakeholders, ensuring that their needs are met and exceeded.
- Manage Workload and Priorities: Proactively manage workload, prioritize tasks, and use personal judgment to resolve internal and external customer issues.
- Collaborate with Colleagues: Work effectively with colleagues to drive the delivery of productivity and continuous improvement across customer processes.
- Resolve Complex Enquiries: Gather relevant information from various sources to resolve complex enquiries or customer complaints in a timely and effective manner.
- Ability to Develop Skills and Knowledge: Demonstrate a willingness to develop skills and knowledge in the role, with a focus on delivering high-quality services to prisoners.
- Confident and Assertive: Possess confident, assertive, and emotionally resilient qualities, while maintaining empathy for prisoners with complex needs.
- Good Communication Skills: Develop effective communication skills to de-escalate concerns and provide excellent customer service.
- Technical Skills: Demonstrate proficiency in MS Office and computerized systems, with the ability to use them with speed and accuracy.
- Previous Experience: Possess previous experience in a similar role, with a focus on delivering high-quality services to customers.
As a Customer Specialist at Essex County Council, you will have the opportunity to work in a dynamic and supportive team, delivering high-quality services to prisoners. We offer a range of benefits, including competitive salaries, excellent training and development opportunities, and a commitment to employee well-being.
